Enrollment Counselor

Enrollment Counselor

The Enrollment Counselor is a valuable member of the Graduate and Professional Studies team within the Office of Admissions. The incoming Enrollment Counselor will recruit prospective students, interview and advise applicants, review both international and domestic applications for admission, and participate in various recruitment related activities on and off campus; for programs at all academic levels from Associate's through Doctorate. Enrollment Counselors implement the institution's enrollment strategy in recruitment and admissions through inquiry/application management, multilayered communications, and student-focused support. The incoming Enrollment Counselor should be a results-oriented professional who always represents and promotes Rivier University in a manner that advances the enrollment goals of the University. Rivier provides several in-demand tech-oriented programs including Artificial Intelligence (AI), Cybersecurity Management, and Computer Science. Industry connections is a plus. Position Type and Expected Hours of Work: Full time, on-campus, Monday-Friday 8:30am-5:00pm. Occasional evening and weekend work required. Travel: The ability to travel occasionally when needed and to load and transport admissions materials, displays, and other equipment.

Duties and Responsibilities

• Consistently and professionally complete in-person, telephone, email and text message contact with prospective students to help and encourage them to understand policies and procedures and to complete all admission processes utilizing available technology.
• Represent the University both on-campus and occasionally off-campus within assigned territories to prospective students, employers, college admissions counselors and other individuals or organizations involved in the college selection process.
• Meet the enrollment expectations/goals for assigned recruitment territories in relation to budgetary goals and objectives.
• Coordinate and plan regular recruiting activities for your assigned territories. Activities are often virtual (for example, monthly virtual information sessions hosted with Program Directors) but may also take place on-campus or regionally.
• Build and maintain strong collaborative relationships with administrative and academic divisions at Rivier to best achieve enrollment goals. Depending on assigned territories, this may include regular communication and collaboration with academic Program Directors, the Rivier Online Enrollment Team, colleagues within the Offices of Global Engagement and Academic/Career Advising as well as with other Student Success staff at Rivier.
• Review admissions applications, complete initial transfer credit reviews, and determine and/or route admission decision action for both Rivier Online and on campus applicants for doctoral, graduate and undergraduate applicants.
• Maintain strong understanding of current programs, policies, and procedures including: academic programs, financial aid policies, business office policies, nursing licensure qualifications and processes, state educational certifications, and international student application requirements.
• Support and maintain the mission and strategic goals of Rivier University as appropriate.
• Other duties as assigned.

Qualifications

• Bachelor's degree required.
• A customer service mindset in addition to strong interpersonal, writing and communication skills.
• 1-2 years of experience in higher education admissions or sales preferred.
• Experience working with Microsoft Office products (Word, Outlook, Teams, PowerPoint) and experience working with CRM technology is preferred.
• An ability and aptitude to work independently and responsibly using strong decision-making skills and the ability to prioritize competing opportunities and needs in a busy environment is required.
• The ability to work effectively and build positive working relationships with prospective students, colleagues, administrators, and business constituencies of all levels is crucial.
• Confidence when public speaking and the ability to present the University in a positive way to diverse populations is necessary.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.