Sr. E-commerce Ops Manager

Role Description

At Organics Ocean, we’re seeking an Sr. E-commerce Operations Manager to own and optimize our entire DTC ecosystem. This role exists to lead the systems, structure, and team that keep our Shopify-driven operations running seamlessly, without leadership dependency.

• Design and refine scalable processes.
• Coordinate cross-functional execution.
• Ensure every launch, integration, and workflow function with precision.
• Align developers and designers with marketing, supply chain, and customer care.

If you love bringing order to complexity, thrive in high-accountability environments, and take pride in owning results end to end, we’d love to meet you.

Qualifications

• 6+ years of experience in E-commerce Operations, ideally within DTC or high-growth consumer brands.
• 2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams.
• Proven recent expertise managing Shopify, Shopify Plus and Amazon stores.
• Project management experience.
• Demonstrated ability to lead teams, manage projects, and oversee day-to-day digital operations.
• Familiarity with key eCommerce tools and systems, including Klaviyo, Loop or Recharge, After-Sell, and Looker / Triple Whale.
• Proven experience leveraging paid enterprise AI platforms to optimize workflows, improve documentation, and accelerate decision-making in an eCommerce/DTC environment.
• Strong organizational and project management skills.
• Detail-oriented with the ability to balance multiple priorities under tight timelines.
• Excellent communicator, comfortable collaborating across departments and managing remote teams.
• Data-driven mindset with comfort in interpreting metrics and identifying operational bottlenecks.
• Detail-oriented, problem solver, and calm under pressure.
• Limited travel may be required.
• Willingness to work US time zones, regardless of geographic location.
• Access to a computer, a reliable internet connection, and a distraction-free work environment.

Requirements

• Experience managing international Shopify setups (multi-currency, duties, localized pages).
• Prior exposure to ERP or inventory management systems.
• Experience with high-volume product launches or rapid creative testing environments.
• Passion for the health and wellness or supplement space.
• Proficiency with AI-assisted operations: familiarity with prompt engineering, workflow automation using AI tools, or building internal AI-powered documentation systems is a strong differentiator.

Benefits

• Pay is between $125,000 – $165,000, depending on experience and location of the candidate.
• Healthcare, dental, and vision are available.
• 10 annual paid U.S. observed holidays.
• 401K with a best-in-class company match.
• Exclusive employee product discounts.

Company Description

Organics Ocean is a premium DTC supplement brand empowering health through science-backed, clean, and effective products. We are building a trusted wellness authority rooted in transparency, education, and long-term customer loyalty.

We operate in a high-growth, fast-paced environment where we constantly test, optimize, and innovate. Our team consists of high-performing operators who move with urgency and take pride in their craft. We maintain a collaborative, low-ego culture where feedback is direct, expectations are clear, and strong ideas win regardless of title. We believe our next stage of expansion requires A-players who thrive in ambiguity and hold a high bar for excellence.

To learn the founder’s story and more about Organics Ocean, visit our website and review our Cultural Pillars.