Assistant General Manager

Overview Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, and drive sales targets, financials, and store merchandising. You’ll create an outstanding in-store experience that helps customers choose our wireless products and services and feel good about our brand. Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from the store leader on day-to-day operations. Set and share daily/weekly/monthly goals with the sales team. Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic. Identify selling skill gaps and develop plans to help the team meet and exceed sales metrics and quota assignments. Run store operations—analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and escalate issues to Facilities/Network/IT to maintain store uptime. Monitor inventory, restock shelves, maintain device security, and manage store cleanliness. Lead store merchandising and planogram compliance in line with company expectations. Complete store opening and closing activities and share accountability for achieving store targets. Compensation and Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tution Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities A comprehensive benefits list is available; benefits are subject to plan terms Qualifications Background in customer service within retail, restaurant, or wireless industry preferred 1–2 years of experience in a customer service or leadership role Management experience in a commissions-based sales environment Proven track record of achieving challenging team and individual sales goals Ability to balance multiple priorities in a multifaceted environment Experience setting goals, evaluating performance, and developing a high-performing team Basic interview skills and staffing knowledge High school diploma or GED Willingness to work evenings, weekends, holidays, November through December, and peak vacation periods At least 18 years of age and legally authorized to work in the United States Physical and Training Requirements Ability to lift up to ten pounds Ability to stand for long periods Attend and successfully complete a 4-day New Hire University (NHU) within 30 days of start date; Dual General Managers to complete a 3-day General Manager University (SMU) within 30 days of NHU; additional online training may be required After You Apply A pre-hire assessment is required. If selected to move forward, a recruiter or hiring manager will reach out to provide more details about the role. Equal Employment Opportunity Victra is an equal opportunity employer and values employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr