Technical Support Specialist 2

Becton Dickinson

Technical Support Specialist 2 provides advanced troubleshooting and customer escalation support for BD's Medstation systems, with a focus on ES 1.1x upgrade implementation. This limited-term role, anticipated through June 2028, requires resolving complex technical issues, coordinating with field service teams, and maintaining regulatory compliance across multiple U.S. locations.

Responsibilities

Answer inbound calls, callbacks, and escalations on the ES 1.1x channel using phone and email
Troubleshoot and resolve complex, time-sensitive customer issues and site downtime incidents
Coordinate with cross-functional ES 1.1x upgrade team and dispatch cases to field service technicians
Identify technical trends, maintain case documentation in Salesforce, and provide customer progress updates
Ensure regulatory compliance specific to ES 1.1x remediation and continuously expand product knowledge

Requirements

Bachelor's degree in Computer Science or Electronic Technologies, or 3+ years equivalent experience
2+ years Microsoft SQL experience with query writing and data analysis capability
SSIS (SQL Job) exposure or hands-on experience
SQL Reporting proficiency
Intermediate knowledge of BD products and hospital IT environments
Ability to communicate complex technical systems to non-technical audiences
Working knowledge of Windows OS and pharmacy workflow systems

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Vacancy posted 3 days ago

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