Strategic Account Manager

Managing key enterprise and strategic accounts, the full-time Strategic Account Manager will serve as the primary relationship owner, ensuring exceptional customer experiences while driving revenue growth and retention in a fully remote role with occasional travel. Key responsibilities Develop and execute account strategies focused on customer retention and revenue growth Identify upsell and cross-sell opportunities within existing accounts and maintain a healthy sales pipeline Coordinate with cross-functional teams to ensure seamless customer experiences and advocate for customer needs Required qualifications Bachelor's degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered Minimum 5 years of experience in strategic account management or B2B relationship management, preferably in telecommunications Proven success in managing complex customer relationships and growing revenue within existing accounts Strong consultative selling and negotiation skills with the ability to influence stakeholders Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint