Fulfillment Team Lead

Fulfillment Team Lead

Location: Miami, FL (On-Site) Job Type: Full-Time

Position Summary

Pro-Play Games is seeking a motivated and detail-oriented Fulfillment Team Lead to oversee daily order processing and support warehouse operations. This role is responsible for ensuring orders are picked, packed, and shipped accurately while maintaining efficient workflows and strong operational standards. The Fulfillment Team Lead is a hands-on leadership role that works directly alongside the team to keep operations moving smoothly. The ideal candidate thrives in fast-paced environments, takes pride in organization and accuracy, and can guide a team toward consistent performance. This role plays a critical part in delivering a reliable and high-quality experience for our customers across online orders, in-store fulfillment, and event preparation.

Key Responsibilities

Fulfillment Operations

• Lead daily fulfillment operations including picking, packing, labeling, and shipping orders • Ensure orders are processed accurately and within required timelines • Maintain organized inventory storage and assist with inventory tracking • Monitor order queues and adjust team priorities based on workload and deadlines • Support the preparation and fulfillment of orders for events and large shipments

Team Leadership

• Train, mentor, and support fulfillment associates to maintain high performance standards • Provide real-time direction to the team to maintain productivity and accuracy • Reinforce company procedures, quality standards, and operational expectations • Communicate workflow updates, priorities, and operational needs clearly

Process & Quality Control

• Ensure compliance with safety procedures and company policies • Identify workflow inefficiencies and collaborate with management to improve processes • Monitor accuracy rates and help maintain a high standard of order fulfillment • Assist in maintaining clean, organized, and efficient warehouse spaces

Qualifications

Required

• Experience in warehouse, logistics, or fulfillment operations • Strong organizational skills and attention to detail • Ability to work in a fast-paced environment with shifting priorities • Experience working with inventory systems, shipping platforms, or order management tools • Ability to lift up to 50 lbs and stand for extended periods

Preferred

• Previous team lead or supervisory experience • Experience with e-commerce fulfillment or high-volume order processing • Familiarity with the trading card game industry (Magic: The Gathering, Pokémon, etc.)

What Success Looks Like in This Role

Successful Fulfillment Team Leads at Pro-Play Games:

• Maintain high order accuracy and efficient fulfillment workflows • Keep fulfillment spaces organized, clean, and optimized for productivity • Support team members with clear direction and hands-on leadership • Communicate effectively with leadership regarding workload, challenges, and improvements • Contribute to a positive and accountable team culture

Work Environment

This role is fully on-site at our Miami facility and requires working in a back-of-house environment with regular movement, lifting, and standing.

Benefits

• Competitive hourly compensation • Leadership growth opportunities within operations • Health, dental, and vision insurance • 401(k) benefits • Opportunity to work in the fast-growing trading card game and tabletop gaming industry

About Us

About Pro-Play Games

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year.

At PPG, we pride ourselves on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference. As we continue to grow, we are investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement.

Joining Pro-Play Games means being part of a passionate, high-energy team that values:

• Teamwork and accountability
• Integrity and professionalism
• Community and customer focus
• Growth and continuous improvement

In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.