Account Representative - Knoxville, TN

DCM ServicesAccount RepresentativeRemote in Tennessee| Full-Time | Non-Exempt The Opportunity As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism.

About DCM Services DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services. At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.

Benefits

Paid time off, up to 5.85 hours bi-weekly

Eight paid holidays

Health, Vision, and Dental Insurance

401(k) Matching

Employee Assistance Program

Opportunities for advancement

Requirements

High School Diploma or GED

Licensed Debt Collector (or ability to obtain licensure)

Computer proficiency and the ability to learn new systems

Key Responsibilities

Generate outbound calls and field incoming calls

Adhere to company policies, procedures, and client-specific requirements

Uphold company information security and privacy responsibilities

Accurately document accounts

Negotiate payment arrangements and follow up as needed

Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

What You Bring

Goal-oriented mindset with strong organizational skills

Courteous, empathic, and professional telephone manner

Strong verbal and written communication skills

Ability to multi-task effectively in a fast-paced, regulated environment

Team-oriented with the ability to also work independently

Why DCM Services?

Competitive wages and great benefits — we invest in our people

Meaningful work that requires true compassion and professionalism

Collaborative, supportive team culture in a stable, established company

Bonus-eligible role with performance recognition

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