Account Specialist at Princeton University in Princeton, New Jersey

Account Specialist

The Office of Finance & Treasury is seeking an Account Specialist within the Bursar Office.

The Account Specialist in the Bursar Office administers approximately $1 billion financial transactions a year for 9,000 student tuition/fee accounts and responds to customer service inquiries from students, parents, departments, and other domestic and foreign institutions. The position assists with the creation and administration of various student account programs including installment plans, graduate advances, and external scholarships. In addition, the position supports the administration of 1600 rental housing accounts and over $2M in banked security deposits. The position provides administrative and customer support associated with the billing and collection of 2,200 retiree medical benefit accounts. The Account Specialist is responsible for 18 general ledger and database reconciliations and posting activities.

Responsibilities

• Validate and post financial transactions from departments, banks, service providers, and various internal/external systems. Research and resolve rejections and failed postings.
• Process direct payments and create financial posting batches.
• Administer installment plans for the repayment of tuition and fees for both graduate and undergraduate students. Create graduate student salary advances and repayment plans.
• Initiate billing and collection activities for withdrawn and re-admitted students. Monitor accounts, issue communication to departments regarding final billing deadline.
• Complete tuition/enrollment related forms such as the Canadian Tax Form, UN Forms, and External Scholarship Forms from donors.
• Participate in daily and monthly receivable accounting and 18 related general ledger reconciliation activities. Process journals and accounting adjustments.
• Respond to complex customer service tickets created in Service Now along with direct telephone and written inquiries. Assist students and families with navigating the online billing and payment services and with understanding charges applied to their account. Help with access issues. Work with various systems, campus departments and others to research and resolve inquiries.

Rent Administration and Customer Service

• Respond to customer service inquiries and work with tenants, Housing Office, and others to resolve issues. Provide payment history and other information to tenants. Track accounts with special payment or other arrangements.
• Engage directly with a banking system to ensure the proper receipt, deposit and return of security deposits following regulatory guidelines. Track and record information in the rent receivable system. Reconcile bank security deposit account activity to receivable database.
• Analyze account activity and determine the appropriate amount of security deposit due; provide tenant with required written notification.
• Process key monthly processing including payroll deduction requests, third party billing, collection communications, and general ledger processes.
• Verify and post daily payment transactions. Reconcile activity to database totals.

Medical Benefits Administration and Customer Service

• Responsible for the daily administration of the Medical Benefits receivable including posting transactions, issuing collection emails, and assisting accountholders.
• Review balance reports and advise Human Resources of delinquency and exceptional situations.
• Assist retirees with the navigation of their online account and respond to inquiries regarding payment and charge activity.
• Create and monitor service tickets with third-party vendors.

Qualifications

• High School Diploma
• Associate's degree or higher preferred
• 2 or more years of customer service and related account administration experience preferably in an educational institution.
• Experience working with an enterprise Student Accounts system, preferably PeopleSoft, in a college or university setting.
• Proficient in the use of MS Office products including Word, Excel, and intermediate proficiency with Outlook mail

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.