INFORMATION TECHNOLOGY SPECIALIST I

Job Description and Duties

Interested in fighting healthcare fraud? Then the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) is the place you want to be. The mission of the Division of Medi-Cal Fraud and Elder Abuse as the State’s Medicaid Fraud Control Unit involves investigating and prosecuting, both criminally and civilly, (a) healthcare providers who defraud the Medi-Cal program and (b) those who abuse or neglect elderly and dependent adults in designated facilities.

The Division of Medi-Cal Fraud and Elder Abuse is looking for an Information Technology Specialist (ITS) I – this is an opportunity highly qualified applicants should not miss.

Under the general direction of the Information Technology Manager (ITM) I, Division of Medi-Cal Fraud and Elder Abuse (DMFEA), the incumbent acts as the full journey-level analyst, Client Support Specialist; and performs a variety of hands-on technical activities to support the endpoint devices, hardware, both client-side applications and cloud software as a solution (SaaS) utilized by DMFEA.

Responsibilities may include but are not limited to:

• Endpoint & Hardware Maintenance: Diagnose, repair, and deploy end-user hardware, including fixing broken laptops, displays, component replacements, and peripheral setup.
• System Imaging & Deployment: Configure and image division personal laptops using standardized enterprise deployment tools to ensure baseline compliance.
• Identity & Access Management: Manage user profiles, group memberships, and computer objects within Active Directory (AD)/Entra ID.
• Remote Support: Provide comprehensive tier-2 technical troubleshooting by remotely accessing user laptops to resolve operating system and application issues.
• Mobile Device Management (MDM): Set up, provision, and maintain government-issued iOS devices (iPhones/iPads) using MDM policies and security standards.
• Local Network (LAN) Support: Assist with local area network troubleshooting, including verifying physical network drops, patch cables, and basic connectivity issues.
• Procurement & SOW Assistance: Identify endpoint hardware and software purchasing needs, research technical specifications, and assist with drafting Statements of Work (SOWs) for vendor procurement.
• Application Troubleshooting: Act as the journey-level lead for troubleshooting and maintaining client-side functionality of the investigative case management tools as multiple productivity software solutions.

You will find additional information about the job in the .

Working Conditions

Telework is available but is contingent on DMFEA's operational needs. Telework requires California residency. This position requires you to work in the office a minimum of three days a week. Travel will be required to the DMFEA regional offices and throughout California, sometimes without advanced notice. Travel may be required out of state.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Clearly indicate the Job Control JC-524649 and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. 
• Clearly indicate the basis of your eligibility in the "Explanations" section located on the first page of your State Application.

• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Unofficial school transcripts may be accepted during the application process; however, submission of official transcripts is required prior to appointment.

• Per CCR 249.3, this job control may be used to fill subsequent vacancies.  

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Multiple years conducting research for IT solutions on-premise and SaaS.
• Multiple years of experience in precision note taking and detailed report writing and documentation.
• Ability to work under pressure and prioritize projects with short timelines.
• Strong problem solving skills and the motivation to learn about unfamiliar technologies or programs.
• Excellent oral and written communication skills, ability to handle work assignments with tact and diplomacy, ability to build rapport with customers, colleagues, and others.
• Careful attention to detail and the availability to travel.
• ITSM Expertise: Experience tracking incidents and managing workflows inside the IT Service Management platform.
• Asset Lifecycle Management: Strong organization skills in Hardware (HAM) and Software (SAM) tracking and compliance.
• Hardware Repair & Imaging: Proficiency in diagnosing physical component failures, and imaging/deploying PCs and related equipment.
• Identity Management: Experience managing users and permissions within a Windows environment.
• Mobile Support: Experience provisioning and maintaining iOS devices in an enterprise environment.
• Procurement Literacy: Experience with the State of California’s purchasing lifecycle. The ability to research technical specs and assist with drafting Statements of Work (SOW) and submitting requests for purchases (RFP/RFO).

Benefits

Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California -

Additional Information on Application Filing

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure the timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required. Applicants who do not submit an SOQ will not be considered for this position. The SOQ prompt is listed below. Please note that resumes, letters, transcripts, degrees, your state application, cover letters, and other materials will not take the place of the SOQ.