Field Sales Rep - City Launch & Merchant Success

Field Sales Rep - City Launch & Merchant Success

You'll be the face of Neighborhoods in your citybuilding relationships with local business owners, leading engaging onboarding and training sessions, hosting community events, and ensuring merchants get lasting value from the program. You'll also serve as the voice of the merchant, bringing insights from the field back to Product, Operations, and Go-to-Market teams to help shape the future of Neighborhoods. Success in this role will be measured by merchant adoption, engagement, program retention, training effectiveness, community participation, and the quality of insights that help improve and scale the program.

Responsibilities:

• Be the face of Neighborhoods in your city, building trusted relationships with local merchants.
• Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
• Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
• Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
• Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
• Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better
• Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
• Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants' Account Managers where applicable.
• Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities

Skills:

• 57+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
• You genuinely enjoy meeting new people and quickly building authentic relationships.
• You thrive in fast-paced, entrepreneurial environments where you're expected to take initiative, solve problems, and make things happen.
• You're comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
• You have experience leading trainings, facilitating workshops, or educating customers in a way that's engaging and memorable.
• You're highly organized, dependable, and follow through on commitments.
• You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
• You're excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
• You're passionate about local businesses and believe strong communities are built by helping independent businesses thrive.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMCA