Home Care Staffing Coordinator | Scheduling & Client Care

Home Care Staffing Coordinator | Scheduling & Client Care Location: Dallas, TX Schedule: Monday–Friday, 8:00 AM–5:00 PM Weekend Rotation: One Weekend Per Month Work Environment: In-Office Position Join a Team Where Your Experience Makes a Difference! Are you an experienced caregiver who has also worked in scheduling or staffing coordination? Do you thrive in a busy environment, enjoy solving problems, and know how to keep things running smoothly when unexpected challenges arise? Always Best Care Senior Services is looking for a motivated, organized, and experienced Home Care Staffing Coordinator to join our Dallas office! Since 1996, Always Best Care has helped seniors maintain their independence through compassionate, dependable in-home care. Behind every successful client visit is a dedicated team ensuring the right caregivers are in the right place at the right time. We're searching for someone who understands the realities of caregiving, has hands-on scheduling experience, and can confidently manage the daily challenges of coordinating home care services. What You'll Do As our Home Care Staffing Coordinator, you'll play an essential role in keeping our clients cared for and our caregivers supported. Every day brings new challenges, so flexibility, quick thinking, and strong communication skills are essential. Your responsibilities will include:

• Coordinate Daily Staffing: Build, adjust, and maintain caregiver schedules while considering client preferences, caregiver qualifications, availability, and travel distances.
• Resolve Coverage Challenges: Take immediate action when caregivers call off, shifts become available, or unexpected scheduling conflicts arise.
• Keep Clients Covered: Actively recruit available caregivers for open shifts and personally provide direct care when all reasonable efforts to secure replacement coverage have been exhausted.
• Communicate with Confidence: Serve as a primary point of contact for caregivers, clients, families, and office staff regarding scheduling needs.
• Manage Caregiver Availability: Track time-off requests, schedule preferences, availability changes, and staffing limitations.
• Support Efficient Scheduling: Monitor caregiver hours, identify potential overtime concerns, and make thoughtful staffing decisions.
• Maintain Accurate Records: Document scheduling adjustments, caregiver communications, call-offs, and coverage efforts in our scheduling software.
• Support Office Operations: Assist with incoming calls, caregiver onboarding, administrative tasks, and other daily operational needs.
• Work as a Team: Collaborate with fellow schedulers and office leadership to address staffing needs and deliver consistent service.

What You Need to Succeed This position requires previous experience in BOTH professional caregiving and employee scheduling. To be considered, applicants must have:

• Professional caregiving experience — REQUIRED
• Previous employee scheduling or staffing coordination experience — REQUIRED
• Experience managing frequent schedule changes, staffing shortages, and time-sensitive coverage needs
• Willingness and ability to provide hands-on caregiver coverage when necessary
• Strong organizational skills and the ability to manage competing priorities
• Excellent customer service skills and a professional telephone manner
• Confidence making decisions and resolving problems independently
• Strong computer skills and the ability to learn scheduling platforms quickly
• Dependability, adaptability, and a team-oriented attitude
• Authorization to work in the United States

Additional experience we'd love to see:

• Scheduling experience with a non-medical home care agency or healthcare organization
• Familiarity with WellSky, ClearCare, or comparable scheduling software
• Experience coordinating multiple caregivers and clients across different service locations
• Knowledge of caregiver responsibilities, client care needs, and home care operations

The Type of Person Who Thrives Here This isn't a position where you'll simply create a schedule and move on to the next task. We're looking for someone who enjoys being the person others can count on when things get complicated. You'll be a great fit if you:

• Think ahead: You recognize potential staffing problems before they become emergencies.
• Take initiative: You don't wait for someone else to solve an open shift or scheduling conflict.
• Stay composed: You can handle several urgent situations without losing focus.
• Follow through: You take responsibility for resolving issues and keeping everyone informed.
• Understand caregiving: You've provided hands-on care and recognize how important dependable staffing is to clients and their families.
• Lead with solutions: You're resourceful, persistent, and willing to step in when the situation requires it.

What We Offer At Always Best Care, we recognize the importance of having a reliable, knowledgeable team supporting our clients and caregivers. Our benefits include:

• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Consistent weekday office schedule with a rotating weekend requirement
• Collaborative and supportive office environment
• Opportunities to expand your skills and grow professionally
• The opportunity to make a meaningful impact on the lives of seniors and their families

Ready for Your Next Opportunity? If you have experience in both caregiving and scheduling, enjoy a fast-paced workplace, and are confident in your ability to solve staffing challenges, we want to hear from you! Apply today to join Always Best Care Senior Services and help us continue delivering reliable, compassionate care throughout the Dallas community. Please note: Previous professional caregiving experience and employee scheduling experience are both mandatory qualifications for this position. Applicants must also be willing to provide direct caregiver coverage when necessary.