Community Manager

Job Description

Job Description

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job.  Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

1. To treat everyone with the kindness we all want
2. To do our own part to take care of the place where we live and work 
3. To take the time to help each other achieve our goals and aspiration

We believe that every member of the team is important to the success of the community and together we are committed to providing high-quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Community Manager for our Grandview Pointe properties  with a combined 54 units .  The Community Manager is responsible for the financial, physical, and overall operations of the community, activation of the Hospitality Covenant and management of the on-site team.  One of the primary tasks includes increasing the cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. This role requires delegation and follow-up in a friendly and helpful manner with both on site staff and residents.  The Community Manager takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community.

Under the direction of the Regional Manager, the Community Manager is responsible for:

• Acting as the driving force of the Hospitality Covenant and driving the team by modeling, inspiring, communicating, supporting and holding staff and residents accountable
• Supervising and directing on-site team members.  Creating opportunities for team to bring their thoughts, ideas and experiences to minimizing overtime and creating efficiencies. Optimizing the skills of the team through performance management, reviews and consistent conversation.
• Coordinating upkeep of the property, which includes: regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety and preventative maintenance. Managing the work order system to ensure completion of priority tasks.
• Developing positive relationships with residents by working through network building tools to develop a greater sense of co-investment creating a positive work and living environment.  This includes seeking ways to include residents in community problem solving and supporting resident led initiatives.
• Examining the monthly budget operating report and detailed general ledger to assure all bills paid and accurately coded and necessary changes provided timely to accounting.
• Meeting budgeted revenue, operating expense and cash flow monthly. Ability to orally and in writing respond to budget variances and provide plan for bringing into compliance.  Create/review accruals as needed.
• Managing legal proceedings for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with TREK's attorney, follow up of court rulings on payment agreements and or evictions.
• Applying for and implementing annual rent increases to optimize income in accordance with program guidelines.
• Leasing of units in compliance with site‘s approved tenant selection or A&O plan to maintain occupancy at 98% or above.
• Ensuring compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal State or Local Requirements.
• Meeting all HQS and REAC standards as applicable. Must pass or meet a minimum score of 85.
• Remaining current and knowledgeable of applicable affordable programs of community.
• Updating and following LEP and LAP plans as provided by compliance.
• Creating and adhering to an energy conservation plan.
• Providing notification and thorough incident reporting of all incidents with proper risk management.
• Maintaining onsite resident and vendor files, ensuring that they are compliant with TREK, agency and regulatory standards.

Education & Experience:

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required
• 3+ years of experience in Property Management, Hotel, Hospitality or Retail required
• Experience managing tax credit properties and meeting the needs of low-income residents strongly preferred.
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Minimum team supervision of 2 people (hiring, performance management, training)
• Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required
• Real Estate License preferred, or required within the first year of employment, or sooner if required by state law
• Knowledge of Federal Fair Housing laws and guidelines a plus
• Excellent verbal and written communication skills required
• Child abuse clearances and background checks required
• Experience with recertifications a plus

Physical Demands & Work Environment:

• The employee is regularly required to move around the building or site.
• May require travel dependent on business needs.
• Must work under deadlines and ability to meet deadlines.
• Frequently moves equipment weighing up to 50 pounds across site.
• Constantly works in outdoor weather conditions.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If this sounds like a fit for your passion, skills and experience, we look forward to hearing from you. Please visit our website to learn more about Trek Development Group

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