Regional Operations Manager

Regional Operations ManagerIf you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry undergoing a fast expansion to the Gulf Region.Let's start with what's important to you. The Benefits.....Medical Insurance- multiple plans to choose fromDental & Vision InsuranceShort Term Disability & Long Term Disability OptionsLife InsuranceGenerous PTO planPaid Holidays401K401K matchCompetitive PayWe are seeking a dedicated Regional Operations Manager to lead our Gulf Region Operations. In this position you will be responsible for the development and growth of our sales and operation team. This includes day-to-day management of the company operations and branch managers. This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.Essential Duties and Responsibilities:Accountable for the financial and operational performance of the locationDevelop and implement business plans for your Area including sales growth and expansion.Work in conjunction with the Sales Team to achieve KPI growth and targets.Adheres to and implements all company policies and procedures, including but not limited to Clinical ProgramsAssures competencies are completed prior to staff doing tasks independently where required per policyCommunicates company policies and announcements on a timely basis to location employeesDevelops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer serviceDevelops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsEnsures that all employees are building relationships with patients and referral sourcesInterviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidatesKeeps supervisors abreast of important location issues or concernsMaintains a high level of satisfaction with patients, referral sources, and location employeesMaintains a professional and clean working environmentMaintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and proceduresMakes sure location personnel receives and completes necessary training to perform assigned dutiesManages inventory to ensure levels are met and company assets are monitored and controlledMonitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goalsTakes appropriate action to ensure that the location complies with applicable laws and regulationsWorks with clinical staff to develop and maintain clinical programsWorks with sales representatives to develop and maintain key referral sourcesPerforms other duties as assignedRequirementsEmployment is contingent onBackground investigation (company-wide)Valid driver's license in state of residence with a clean driving recordEducation and/or ExperienceBachelor's degree in business or related degree; or equivalent combination of education and experience in HME, home health industry or business preferredOne to three years of supervisory experience with a minimum of one-year prior supervisory experienceThree years' experience in home health industrySkills, Knowledge and AbilitiesEffectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely mannerHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of instructions in a variety of communication mediumsKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Knowledge of insurance policies and requirementsKnowledge of medical billing practices and of billing reimbursementMaintain confidentiality and practice discretion and caution when handling sensitive informationMedical terminologyMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsStrong leadership abilities to organize, plan and delegate properly in accordance with size and services of the locationWork independently and as part of a teamWork EnvironmentOffice, warehouse and field environmentSome travel via automobile required to patient's homes, referral sources and meetingsMay be required to use a personal vehicle for business activities