IT Support Specialist
Virtual Vocations Inc
To support a dynamic IT team, the full-time IT Support Specialist will manage technical support and troubleshooting for various IT systems, mentor junior staff, and engage with customers to resolve support tickets in a remote environment. Key Responsibilities: Resolve support tickets from contract customers and assist in scheduling tickets for team members Provide troubleshooting and desktop support for Microsoft platforms, focusing on Office 365, Microsoft 365, and Azure Engage with customers to build relationships and determine the urgency and priority of incoming tickets Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) 2+ years of experience in IT support or system administration, preferably in a corporate environment Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
Vacancy posted 1 day ago
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