Service Coordinator

Job Description

Job Description

Service Coordinator

Columbus, OH | Full-Time

In-Office Position

JSET Automated Technologies is seeking a highly organized Service Coordinator to support our growing service operations team. This role serves as the central point of coordination between customers, field technicians, and internal teams, ensuring service requests are managed efficiently from intake through completion.

The Service Coordinator plays a key role in maintaining exceptional customer service, coordinating service activities, tracking service requests, managing documentation, and supporting the day-to-day operations of the service department. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping people, processes, and information organized.

Candidates with experience in service coordination, customer support, field service administration, project coordination, construction administration, office operations, or service management support are encouraged to apply.

Key Responsibilities

• Manage incoming service requests and create service tickets with complete and accurate information
• Coordinate technician schedules based on customer needs, project priorities, and resource availability
• Serve as a primary point of contact for customer communications, scheduling updates, and service status requests
• Monitor open service tickets and ensure timely follow-up, updates, and completion
• Maintain accurate documentation, service records, labor tracking, and service notes
• Coordinate communication between customers, field technicians, and internal stakeholders
• Support preventative maintenance scheduling and recurring service activities
• Assist with service reporting, tracking logs, and operational documentation
• Identify and escalate scheduling conflicts, service delays, or customer concerns
• Support continuous improvement of service processes and workflow efficiency

Qualifications

• High school diploma or GED required
• 1+ year of experience in service coordination, administrative support, customer service, office operations, or a related role
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Proficiency with Microsoft Office, including Outlook, Excel, and Word

Preferred Qualifications

• Experience supporting service, maintenance, operations, or field-based teams
• Experience in construction, electrical, controls, automation, facilities maintenance, HVAC, or technical service environments
• Familiarity with Procore or similar project, service, or work-order management software
• Previous experience coordinating technician schedules, service requests, or customer support activities

What Makes You Successful

• You enjoy organizing schedules, information, and workflows
• You communicate professionally and confidently with customers and team members
• You can juggle multiple priorities while maintaining a high level of accuracy
• You are proactive, dependable, and detail-oriented
• You thrive in a fast-paced environment where no two days are the same
• You take ownership of tasks and consistently follow through to completion

Why Join JSET?

• Competitive compensation and benefits package
• Stable and growing organization
• Career development opportunities within service operations, project coordination, and operational support functions
• Collaborative, team-oriented culture
• Opportunity to work alongside skilled technical professionals supporting mission-critical facilities and infrastructure
• Meaningful role with direct impact on customer satisfaction and operational success

If you are a highly organized professional who enjoys customer interaction, service coordination, problem-solving, and supporting field operations, we encourage you to apply.

Apply today and build your career with JSET Automated Technologies.