Resident Service Coordinator

Description

Service Coordinator Job Description

Position: Service Coordinator

Direct Supervisor: RRN Quality Assurance Manager

Purpose:

To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs.

Hours:

The Service Coordinator may work with several different facilities; hours required will vary per facility. The position is part-time, Monday through Friday, and the number of hours will depend upon the facilities served.

Qualifications:

• Associate’s degree or higher in human services or related field; Bachelor’s degree preferred.

• A minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities, or related populations.

General Duties:

A. Service Development, Linkage, and Coordination

• Identifies, distributes information about, and links residents to existing community services that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities.

• Conducts assessments to determine individual and group-level resident goals, interests, and needs.

• Creates a network, and directory, of local social service agencies to facilitate residents’ access to resources, programs, and services.

• Maintains confidentiality with respect to information shared by residents and services provided to residents. Professionalism is essential in this position.

B. Community Building

• Works with residents to develop a sense of fellowship and community using organization and facilitation skills. This may involve the development of resident associations, community-based newsletters, welcoming committees, orientation packages, support groups, etc.

• Assists residents in securing and/or creating social, community-oriented programming opportunities, which meet the recreational, health, educational and spiritual needs of the housing community.

C. Outreach and Advocacy

• Raises awareness among local service providers of the needs of residents of the housing community and promotes partnerships that helps residents gain access to needed services.

• Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home.

• Provides follow-up to referrals to ensure appropriate service delivery.

• Helps residents apply for fair hearings when there is reason to believe the resident is eligible for a denied service.

• Helps market the housing property through networking contacts in the community.

D. Record Keeping and Other Considerations

• Keeps appropriate resident files that document conversations with or about residents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents’ progress.

• Completes reports regarding services provided, resident outcomes, and resident satisfaction, as required.

• Develops a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc.

• Assumes additional responsibilities as requested.

Skills and Experience

• Knowledge of community support services available to residents of family and/or senior housing developments as well as the eligibility requirements for accessing those services.

• Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation and community building.

• Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management tools (i.e., databases), and the internet.

• Ability to establish trusting relationships with residents; individually, and as a group.

• Ability to listen to and assist residents in defining their problems; to help identify possible solutions and resources.

• Ability to seek input from residents, to research possible service vendors, to evaluate services delivered and make adjustments, if needed.

• Ability to counsel or advocate in non-judgmental ways to empower residents to make personal decisions and enhance their self-esteem and independence.

• Ability to develop community-oriented activities that build bridges between people, promote active interest in the life of the property, and generate resident self-sufficiency.

• Ability to effectively plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures.