Senior Product Designer

Senior Product Designer

EF Education First is seeking a Senior Product Designer to join our UX team at EF World Journeys, enhancing the digital experience across our travel brands: Go Ahead Tours, Ultimate Break, and Adventures.

You're a Product Designer who loves turning a vague problem into a sharp one, and then into something real. You can reconcile complex user needs with even more complex business needs, and you don't lose your sense of humor doing it. You believe the human comes first, and that great product design turns real people's needs, frustrations, and desires into experiences that feel made for them.

You're fluent across research, interaction design, and visual design, and you use AI thoughtfully across your workflow—it speeds up the making, but you still own the thinking. You partner with engineering and product from the start of a project, and you see iteration as where the strongest work happens.

You trust your gut, you own your ideas, and when you're stuck you find a way around. You crave the opportunity and growth of a large company with the camaraderie and pace of a small one.

In this role, you'll:

• Embed in a cross-functional pod (1 Product Designer + 1 Product Manager + 2 Software Engineers), with AI as a core part of the workflow end-to-end, from problem framing through ship. The pod's focus will likely be aligned to one of our three WoJo brands.
• Lead product design end-to-end within your pod: framing the problem, planning and running user research, designing solutions, prototyping (Figma and AI-assisted code), and partnering with engineering to ship.
• Reconcile user needs and business needs to produce experiences that are exceptional for the traveler and measurable for the business.
• Design complete experiences across all states—happy paths, edge cases, errors, empty, recovery—with accessibility (WCAG 2.2 AA) built in from the start.
• Use AI thoughtfully across your workflow (research synthesis, ideation, rapid prototyping, parallel exploration), with good judgement about when to reach for it and when to lead with human thinking.
• Design AI features that earn user trust through transparency and reliability—thinking through how to communicate uncertainty and handle the moments when the model gets it wrong.
• Take part in the full product development cycle: accessing and analyzing data, writing user stories, contributing to success criteria, and running A/B tests.
• Contribute to and extend our design system.
• Mentor more junior designers and coach PMs and engineers on user-centered thinking.
• Present design work and rationale to audiences from your pod to leadership, shaping a clear story around the problem, the exploration, and the decision.
• Work with tools like Figma, Miro, Confluence, Jira, and a growing set of agentic design and coding tools (e.g. Claude, Cursor, etc.).

This role isn't:

• Pure UX research, pure UX design, or pure visual design—we hire generalists who span the experience design sub-disciplines.
• A handoff-only role. You'll work alongside engineering and product through the full cycle of product development.
• Built around AI for its own sake. AI is part of how we work and what we ship, but we use it with judgement.

Must-haves:

• 5+ years of professional experience in a Product Design or UI/UX Design role working end-to-end.
• A portfolio of shipped work demonstrating strength across research, interaction design, and visual design.
• Strong user-centered methodology and design judgement—you can explain not just what you designed but why.
• Demonstrated fluency with AI tools in a design workflow (prototyping, research, ideation, code generation), and a thoughtful point of view on where AI helps and where it doesn't.
• Comfort managing multiple projects simultaneously without compromising quality.
• Strong written and verbal communication—you can present to engineering, product, and leadership with the right framing for each audience.
• Ecommerce or transactional digital product experience.
• An "I'll figure it out" attitude.
• Based in or open to relocating to Massachusetts, with at least two in-office days per week required.

Nice-to-haves:

• Degree in Interaction Design, Communication Design, Human-Computer Interaction, or a related field.
• Hands-on experience running research—user interviews, A/B testing, usability testing, and other qualitative methods.
• Experience designing AI features for end users (not just using AI as a workflow tool).
• Experience working in cross-functional pods.
• Experience in travel, hospitality, or another high-consideration purchase category.

What you can expect as a new hire:

During your first week, you'll:

• Meet the UX team, your pod, and key partners across product, engineering, brand, and marketing.
• Begin to get a sense of our brands (Go Ahead Tours, Ultimate Break, and Adventures), our customers, and our digital products.
• Get oriented to our tools, design system, and AI workflow.
• Ask lots of questions.

During your first month, you'll:

• Understand the WoJo Engineering org and how it connects to the broader EF business.
• Have gained confidence with our brands and our design system.
• Be running on a project or two within your pod.

During your first quarter, you'll:

• Be leading product design within your pod end-to-end.
• Have grown your understanding of our travelers through research and user testing.
• Be partnering with PM and Engineering on the full opportunity-discovery-solution cycle.
• Be contributing to our design system and our broader UX practice.

Why you'll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there
• Compensation range for the Senior Product Designer role is $115,000-$140,000, based on experience.
• Additionally, the team is open to considering candidates who would align to a Product Designer role. If being hired at that level, the compensation range would be $90,000-$120,000 based on experience.