Call Center Representative

Posting Summary Working Title Working Title Call Center Representative Role Title Role Code Role Code 29143-FP FLSA FLSA Nonexempt Pay Band Pay Band 03 Position Number Position Number 28000140 Agency Agency Northern VA Community College Division Division NV280-Office of Student Services Work Location Work Location Fairfax County - 059 Hiring Range Hiring Range $50,000/yr Emergency/Essential Personnel No EEO Category Full Time or Part Time Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule 40+ hour work week, Monday through Friday, includes day, evening and some weekends particularly during peak registration and as needed. Sensitive Position Sensitive Position No Job Description General Description: This position will serve as point of contact for both internal & external customers within the college by performing Information Center operations for Northern Virginia Community College ( NVCC ). The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Information Center. *This position is not eligible for telework. Duties and Tasks: Responsible for providing informational advising to the public, students, parents, faculty & staff on a variety of programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, email, and online chat. The types of information provided includes: How to complete the admission application, registration & graduation process Paying for tuition General financial aid info and process Student account info Updates on College and campus activities Academic programs requirements Location of college departments and personnel Accessing online map applications for driving directions to College and facilities. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications KSAs: Strong customer service orientation which includes being pleasant with others on the job, displaying cooperative attitude, maintaining composure, controlling anger and avoiding aggressive behavior, even in very difficult situations Reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details Ability to learn college programs and policies Ability to multi-task and navigate multiple applications simultaneously Ability to learn web base communication applications i.e. email and online chat Ability to make decisions & work independently Ability to work flexible schedule including evenings and weekends Ability to take on responsibilities and challenges Ability to accept feedback calmly and effectively in high stress situations Ability to learn new systems and adapt to positive and negative changes in the workplace Ability to communicate with students from diverse backgrounds fluently in English and Spanish Ability to use basic office equipment and computer programs; including Microsoft Office suite- Word, Outlook and Excel specifically. Experience communicating (verbal and written) effectively in a professional setting. Experience working in a high call volume environment. Experience working in a customer service-related position. Experience with computers and various software programs, specifically Microsoft Office applications including email and web communications. Additional Considerations: Fluency in Spanish Experience in a contact or call center Experience with data management Experience working in a higher education setting Operation of a State Vehicle Operation of a State Vehicle No Supervises Employees Supervises Employees No Required Travel N/A Posting Number Posting Number CLS_4794P Recruitment Type Recruitment Type General Public - G Number of Vacancies Number of Vacancies 1 Position End Date (if temporary) Job Open Date Job Open Date 10/07/2026 Job Close Date Job Close Date 10/21/2026 Agency Website Agency Website Contact Name Email Phone Number Additional Information Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers. At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College . NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program. We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at . Employees must reside in Virginia, Maryland or District of Columbia. The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Required fields are indicated with an asterisk (*). * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited. Yes No * I understand that this position is not telework eligible and I will be required to attend work in-person. Yes No * I understand this position is located in Virginia and I will be required to reside in the DMV metro area. Yes No * Do you now, or will you in the future, require sponsorship for an employment visa? Yes No * Are you applying for this position to satisfy an OPT training requirement for your educational program? Yes No * Do you have experience communicating (verbal and written) effectively in a professional setting? Yes No * Do you have experience working in a high call volume environment? Yes No * Do you have previous experience working in a customer service-related position? Yes No * Do you have experience with computers and various software programs, specifically Microsoft Office applications including email and web communications? Yes No Required Documents Resume Optional Documents Cover Letter/Letter of Application Other Document Alternative Hiring Process Letter SF-50 (Documentation of involuntary separation from Federal Agency) #J-18808-Ljbffr