Product Operations Director

Role Description

Zone & Co is scaling, and we need an architect to build our "Product Operating System." We are looking for a visionary Head of Product Operations who has seen "what good looks like" at a world-class technology organization but is hungry to build it from the ground up in a dynamic, unstructured startup environment. You will not just manage processes; you will serve as a force multiplier for the entire R&D organization. You will be the strategic right hand to product leadership, translating high-level business vision into operational reality.

What You'll Do

• Lead the strategic alignment and operational efficacy of the Product organization.
• Act as the connective tissue between Product, Engineering, Customer Success, and GTM.
• Introduce frameworks, data rigor, and leadership behaviors found in top-tier tech companies.
• Build a culture of psychological safety, clear communication, and relentless execution.

Architecting the "Product OS"

• System Design: Design and implement a scalable "Product Operating System."
• Strategic Rhythm: Own the cadence of the product organization (QBRs, Roadmap Reviews, Release Planning).

Strategic Alignment & Visibility

• Source of Truth: Define and own the "Single Source of Truth" for product data.
• Executive Interlock: Act as a strategic advisor to the C-suite.

Culture & Enablement

• Continuous Learning: Institutionalize post-mortems and retrospectives.
• Change Management: Lead the organization through growth and change.

How You'll Do It

• Architect and scale the end-to-end product lifecycle process.
• Establish a sophisticated metrics framework for data-driven decision-making.
• Dismantle silos between Product, Sales, and CS.
• Transform "release management" into a strategic GTM advantage.
• Evaluate and consolidate the product tech stack.

Leadership DNA (Competencies)

• Visionary & Strategic: Ability to see both the 3-year horizon and the details.
• Empowerment over Micromanagement: Build systems for team autonomy.
• Psychological Safety: Create an environment for risk-taking and diverse perspectives.
• Influence Without Authority: Align cross-functional stakeholders around shared goals.

What You'll Need

• 8-10+ years in Product Operations or Product Management with at least 3+ years in a leadership capacity.
• Experience at a "Branded" / Tier-1 Tech Company (e.g., FAANG, Salesforce, Shopify).
• Experience in a Start-up / Scale-up environment.
• Deep familiarity with modern product frameworks.
• Elite communication skills; able to distill complex operational challenges.

Benefits

• High-velocity, fully remote, global team.
• High-trust flexibility, ensuring space to innovate and scale.
• Support for life beyond the screen to focus on making a global impact.

Join Our Global Mission

Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply.

Employment Terms

• United States: Employment is "At-Will."
• Non-US Jurisdictions: Offered as a Fixed-Term or Permanent Contract.

Privacy Statement

#LI-Remote