Business Analyst - ServiceNow HAM
HonorVet Technologies
Job Title: Business Analyst - ServiceNow HAM
Location: Remote
Job Description:
Overview:
We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.
Key Responsibilities:
Location: Remote
Job Description:
Overview:
We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.
Key Responsibilities:
- HAM Strategy & Architecture
- Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
- Define and document HAM data models, lifecycle processes, and integration points.
- Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
- Use Case Development & Implementation
- Gather and analyze business requirements to develop HAM use cases.
- Translate business needs into functional specifications and workflows.
- Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
- Stakeholder Engagement
- Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
- Facilitate workshops and meetings to drive consensus and solution adoption.
- Provide training and support to end-users and stakeholders.
- Process Optimization & Governance
- Identify opportunities to improve asset tracking, compliance, and cost control.
- Establish governance frameworks and best practices for HAM.
- Monitor and report on HAM KPIs and metrics.
- Documentation & Reporting
- Create detailed documentation including business requirements, process flows, and user guides.
- Develop reports and dashboards to provide visibility into asset data and performance.
- 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
- Proven experience in designing, building, and rolling out HAM use cases.
- Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with ITIL processes and asset lifecycle management.
- ServiceNow Certified Implementation Specialist (Preferred Not Required) - HAM or equivalent.
- Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
- Familiarity with scripting and automation within ServiceNow.
- Background in enterprise IT environments or consulting.
- Previously worked in an agile environment
- Has used/worked with Jira ticketing platform
Vacancy posted 3 days ago
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