Billing Coordinator

Utility Billing Specialist

This position is responsible for generating billing statements for City utility customers.

Please note: Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter "See Resume" in place of providing the requested information.

Major Duties

• Runs reports to commercial and residential utilities;
• Prepares utility bills for mailing by an outside processor on a timely basis;
• Responds to and resolves customer inquiries and problems regarding utility billing, high water consumption, meter readings, and/or water leaks;
• Maintains computer records of adjustments for general ledger balancing at the end of each month;
• Balances cash drawer daily;
• Sets up and files report for daily back up to tape;
• Completes work orders for customer accounts;
• Corrects customer account readings when necessary; calculates and prepares billing adjustments for customer refunds and charges as needed;
• Prepares closing bills on a timely basis as requested by customers;
• Works cooperatively and effectively with the public and other employees;
• Generates utility bills for all customers;
• Performs other duties as required.

Minimum Qualifications

Associate's degree required; minimum of two (2) years experience in a related field.

Knowledge Required by the Position

• Knowledge of basic math and accounting principles;
• Knowledge of City codes and ordinances;
• Knowledge of general office equipment;
• Ability to communicate both orally and in writing;
• Ability to work well with the general public;
• Ability to resolve conflicts with customers.

Supervisory Controls: This position is under the direct supervision of the Customer Service Manager. Guidelines: The guidelines for this position include City codes and ordinances. Complexity: This position consists of generating utility billing statements for utility customers within the City. Scope and Effect: This position produces statements that bill City revenues. Personal Contacts: Contacts are with other department and City employees and the general public. Purpose of Contacts: The purpose of the contacts is to give and receive information and resolve problems with customer accounts. Physical Demands: This position involves standing, walking, sitting, lifting up to 25 pounds, carrying, reaching, handling, speaking, hearing, and the ability to read written materials. Work Environment: This job is typically performed at a desk in an area where a moderate amount of noise is present. Supervisory and Management Responsibility: None.