Client Service Representative

Experienced Client Service Representative Seeking an Experienced Client Service Representative to join our team! VCA Animal Medical Center of Southern CA is a fast paced General Practice located in the heart of West Los Angeles, California!! We have a current opening for an experienced Client Service Representative! Do you love to work with people and pets? Do you like making people's days brighter? Are you kind, empathetic, solution, detail, and goal oriented? Do you like to work within a team and also comfortable working independently in a fast paced environment? Do you find joy in finding solutions and making a difference in the lives of people and their pets? If you answered YES to all of the above, we want to meet YOU! At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable and highly professional "client service extraordinaire" to join us in delivering our mission to provide quality care for our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!