Supply Center Specialist

Supply Center Specialist

As a Supply Center Specialist located in Madison, WI, you will deliver a best-in-class customer experience within a scientific retail environment. You will support researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. You will serve as the primary point of contact at the on-site Customer Supply Center, ensuring immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Responsibilities

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of the brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
• Utilize internal systems to manage orders, monitor usage trends, and ensure accurate and timely replenishment.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to the Supply Center.
• Complete all required training and assist in training and onboarding new Supply Center Service Representatives.

Essential Skills

• A minimum of 1 year of proven experience in customer service, retail, sales, research & development, or another related field.
• Strong organizational skills and attention to detail.
• Ability to quickly understand customer requirements and respond promptly.
• Problem-solving skills, with an ability to anticipate needs and craft solutions.
• A sense of urgency, optimism, and a 'can do' attitude.
• Innovative mindset, open to change, and eager to learn from mistakes.
• Ability to build effective partnerships with customers and colleagues.

Additional Skills & Qualifications

• High school diploma required; a degree in Science is preferred but not required.
• Experience with supply chain, inventory management, data entry, customer support, purchasing, logistics, and cycle counts.

Why Work Here?

Join an environment that values innovation and collaboration, offering flexibility and opportunities for growth. You will be part of a team that encourages continuous learning and improvement, where your contributions are recognized and valued.

Job Type & Location

This is a Contract position based out of Fitchburg, WI.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fitchburg,WI.

Application Deadline

This position is anticipated to close on Sep 4, 2026.