Call Center Manager/Leader

Job Description

Job Description

Call Center Team Lead – Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive Results.

Storm Guard Roofing & Construction – Madison, WI

Base Pay + Performance Bonuses + Leadership Incentives

We're looking for a high-performance Call Center Team Lead who doesn't just manage people—they inspire performance, create accountability, and elevate results.

This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career.

You won't be sitting on the sidelines.

This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture.

If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.

What You'll Be Responsible For

Lead From the Front

• Make inbound and outbound calls to homeowners

• Convert qualified leads into scheduled appointments

• Consistently perform at a high level while setting the standard for the team

• Demonstrate professionalism, urgency, and strong communication on every call

Coach & Develop Team Members

• Provide real-time coaching and feedback

• Review calls and identify opportunities for improvement

• Reinforce scripts, best practices, and sales techniques

• Help team members improve conversion rates and appointment quality

Drive Performance & Accountability

• Track daily activity and key performance metrics

• Ensure CRM accuracy and proper lead management

• Monitor appointment quality and sales team feedback

• Hold team members accountable to expectations and standards

• Create a culture of ownership, urgency, and continuous improvement

Support Growth

• Work directly with leadership to improve systems, processes, and performance

• Help identify new training opportunities and team development initiatives

• Play an active role in scaling the call center operation

Schedule

Monday – Thursday: 2:00 PM – 8:00 PM

Friday: Optional 2:00 PM – 5:00 PM

Saturday & Sunday: 10:00 AM – 2:00 PM

Compensation

• Competitive Base Pay

• Individual Performance Bonuses

• Team Performance Bonuses

• Leadership Incentives

• Advancement Opportunities

Top performers and strong leaders will have opportunities to grow as the company continues to expand.

What We're Looking For

Required

• Proven success in inside sales, appointment setting, or call center environments

• Strong communication and relationship-building skills

• Comfortable making a high volume of calls

• Experience coaching, mentoring, training, or leading others

• Highly organized and detail-oriented

• Ability to thrive in a fast-paced, performance-driven environment

Ideal Candidate

• Competitive and results-focused

• Natural leader with strong presence and accountability

• Metrics-driven and motivated by performance

• Positive attitude and high energy

• Coachable while also capable of coaching others

• Wants to grow into larger leadership opportunities

Why Storm Guard?

Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential.

You'll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow.

If you're ready to lead, produce, and make a measurable impact, apply today.

We are actively interviewing and looking to hire quickly.