Inside Sales Specialist

Inside Sales Specialist

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

• This position is responsible for project coordination, service quote, order process and invoicing.
• Also responsible for selling and securing SGS services to dormant clients.
• Also responsible for building effective and professional relationships and close cooperation with key internal customer and support teams, including sales executives, account managers, technical and lab operational teams
• Receive orders from clients, sales, and account management teams for the local and global operations.
• Ensure proper documentation and samples have been received for order processing; manages and tracks sample inventory to ensure timely processing.
• Make sure all the information received from customers or their documents are processed into effective instructions for the laboratories and any other teams in SGS that will participate in the completion of the order.
• Open orders and quotations in the required system(s).
• Communicate client order concerns to the operation, sales and account management teams as required by account SOP or other defined client requirements.
• Escalates non routine order, inquiries or service delays concerns or issues to supervisor for resolution.
• Consistently and accurately provides sales reports and other reports timely as required by management.
• Support sales executives and other sales affiliates to issue proposals.

Qualifications

• University graduate or equivalent educational background, preferred in chemistry or business fields.
• 2+ years of client service or inside sales experience in a multinational organization
• Ability to manage and coordinate multiple projects in a fastpaced, highly professional environment.
• Ability to establish effective working and team relationships with internal and external customers, work in a collaborative manner.
• Creative and strategic thinking skills to develop innovative
• Capable of building trust, value others and communicate effectively.
• Customer focused, high integrity, excellent work ethic.
• Self-managed and responsible to meet targets and goals.
• Strong communication and organizational skills.
• Highly motivated, dependable, and detail oriented.
• Demonstrates ability to acquire new knowledge at a rapid pace.

Additional Information

Salary

$51,000 - $65,000 USD/Year

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee wellness programs
• Wealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program, annual bonus target
• Happiness:
• Professional Growth : Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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