Front Office Coordinator

Description

Sedation Center Front Office Coordinator (FOC)

Work Hours: Mon - Wed 5:00am - 3:00m Thur-Fri 8:00 - 4:00pm Sat 7:30am- 2:30pm
Language Requirement: Must be bilingual and fluent in Spanish


Job Summary

The Sedation Center Front Office Coordinator (FOC) is the first point of contact for patients and families, responsible for ensuring an exceptional patient experience from check-in to check-out. This role manages the front office operations of the Sedation Center, supports patient scheduling, registration, and financial arrangements, and communicates effectively with patients, providers, and staff. The FOC plays a vital role in maintaining a smooth daily workflow while upholding the company's mission of helping children achieve a lifetime of great oral health.


Education / Credentials

• High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• Must be bilingual and fluent in Spanish (required).

Job-Related Experience

• Minimum 2 years of experience in a dental, medical, or healthcare front office role (preferred).
• Experience with patient scheduling, insurance verification, and financial collections.
• Strong communication and customer service skills.

Job-Related Skills / Competencies

• Ability to effectively communicate with patients and families in both English and Spanish.
• Excellent organizational and multitasking abilities.
• Knowledge of dental/medical terminology, insurance processes, and scheduling systems.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.

Major Duties and Responsibilities

• Greet and assist patients and families upon arrival to the Sedation Center.
• Handle patient registration, scheduling, check-in, and check-out processes.
• Verify insurance, collect payments, and explain financial responsibilities to families.
• Coordinate patient flow to ensure timely appointments and efficient use of provider schedules.
• Serve as a liaison between patients, providers, and clinical staff.
• Maintain accurate patient records, documentation, and compliance with HIPAA.
• Provide translation and support for Spanish-speaking patients and families as needed.
• Support the office team by answering phones, responding to inquiries, and handling administrative tasks.
• Assist with resolving patient concerns and escalating issues when appropriate.
• Contribute to a positive, welcoming, and professional office environment.

Working Conditions / Physical Demands

• Sedation Center office environment, primarily desk-based with patient interaction.
• Must be able to work 6 :00am - 3:30pm, Monday through Friday.

Other Duties

This job description reflects management's assignment of essential functions. It does not restrict management's right to assign or reassign duties and responsibilities as needed.