Custom Home Project & Maintenance Manager

Job Description

Job Description

Summary

Our client is a San Diego-based custom home developer specializing in high-end residential properties. We are seeking an experienced Custom Home Project & Maintenance Manager to oversee ongoing projects, repairs, improvements, and maintenance needs across the company’s custom residential properties.

This is a hands-on, highly client-facing position for someone with a strong background in custom home or high-end residential construction who understands the level of quality, attention to detail, and service expected in luxury residential environments.

The ideal candidate will be comfortable coordinating a wide variety of projects and maintenance needs, from landscaping and painting to repairs, property improvements, vendor coordination, and general home upkeep. Strong customer service and communication skills are essential , as this individual will work closely with homeowners, vendors, contractors, and internal team members to ensure every issue is handled professionally and efficiently.

Duties & Responsibilities

• Oversee day-to-day maintenance, repairs, improvements, and projects across custom residential properties
• Serve as a primary point of contact for homeowners and clients regarding property needs, maintenance requests, and ongoing projects
• Coordinate and manage residential projects from initial request through completion
• Evaluate property maintenance and repair needs and determine the appropriate course of action
• Coordinate with subcontractors, vendors, trades, and service providers to complete work efficiently and to a high standard
• Obtain and review estimates and proposals for maintenance, repairs, and improvement projects
• Schedule and oversee vendors and subcontractors working at properties
• Monitor work in progress to ensure quality, timelines, and expectations are being met
• Coordinate projects such as:
  • Landscaping and exterior improvements
  • Interior and exterior painting
  • General repairs and home maintenance
  • Flooring and finish repairs
  • Plumbing, electrical, HVAC, and other residential service needs
  • Appliance repairs or replacements
  • General property improvements
• Conduct regular property walkthroughs to identify maintenance issues, repairs, and areas requiring attention
• Maintain strong relationships with homeowners, vendors, subcontractors, and service providers
• Respond to client requests promptly and provide regular updates through completion
• Troubleshoot issues and coordinate solutions while maintaining a high level of customer service
• Help prioritize maintenance and improvement projects based on urgency, budget, and client expectations
• Track project costs, estimates, invoices, and completed work
• Maintain accurate records of maintenance activities, repairs, vendors, and project documentation
• Ensure properties are maintained to a high standard and that completed work meets quality expectations
• Coordinate multiple projects and maintenance requests simultaneously
• Identify potential issues before they become larger or more costly problems
• Assist with planning and coordinating future property improvements and upgrades
• Ensure all work is completed safely, professionally, and in accordance with applicable requirements

Qualifications & Requirements

• 5+ years of experience in custom home, luxury residential, or high-end residential construction
• Strong understanding of residential construction, finishes, trades, repairs, and home maintenance
• Experience coordinating residential subcontractors, vendors, and service providers
• Experience overseeing multiple projects, repairs, or maintenance needs simultaneously
• Strong knowledge of residential construction methods and building systems
• Ability to identify construction, maintenance, and repair issues and determine appropriate solutions
• Strong project coordination and organizational skills
• Excellent customer service and communication skills
• Professional and polished communication style with the ability to work directly with homeowners and high-end clients
• Strong attention to detail and a commitment to quality
• Ability to manage vendors and subcontractors while holding them accountable for quality and timelines
• Ability to work independently, prioritize competing requests, and take ownership of projects from start to finish
• Strong problem-solving and troubleshooting abilities
• Proficiency with Microsoft Office and/or relevant project management software
• Valid driver's license and reliable transportation
• Ability and willingness to be hands-on and regularly visit residential properties throughout the San Diego area

Preferred Qualifications

• Experience working directly with luxury homeowners or high-net-worth clients
• Experience in custom home development or luxury residential construction
• Strong network of reliable residential subcontractors and vendors in the San Diego market
• Experience with landscaping, painting, renovations, home repairs, and property improvements
• Construction management, project management, or related certification/degree