Sales Development Representative

Sales Development Representative

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone.

We are seeking a motivated and analytical Sales Development Representative to join our dynamic Sales & Business Development team. This junior-level, pre-sales role is ideal for a self-starter with a passion for aviation, who thrives in a fast-paced environment and is eager to make an immediate impact on business development efforts.

You will be on the front lines, sourcing and qualifying new leads, gaining market and competitive intelligence, and supporting the sales team with high-value insights. This role requires a combination of outbound outreach, research skills, and digital fluency to uncover and generate actionable sales opportunities.

Duties and Responsibilities:

• Outbound Prospecting: Proactively engage with prospects via phone, email, and social channels to gather intelligence and generate interest in our offerings.
• Lead Generation: Identify and qualify leads through cold calling, online research, and use of internal databases and tools.
• Market Research: Collect and analyze competitive intelligence, industry trends, and customer needs to inform sales strategy.
• Data Analysis: Use tools like Salesforce, LinkedIn, and other platforms to track activity, record insights, and prioritize outreach.
• Insight Capture: Extract value from every conversation by asking the right questions and documenting findings that support sales pipeline growth.
• Territory Management: Own a specific geographic or market segment and be accountable for driving intelligence and pre-sales activity in that region.
• Cross-functional Collaboration: Partner with Sales, Marketing, and Product teams to ensure lead quality, market alignment, and seamless handoffs.
• Social Selling: Leverage social media and digital platforms to engage with prospects and promote thought leadership.

Desired Credentials:

• Bachelor's degree or equivalent experience
• 12 years of experience in a pre-sales, business development, inside sales, or market research role (internships considered)
• Business aviation experience or interest strongly preferred
• Exceptional verbal communication and phone presence
• Strong analytical and critical thinking skills
• Familiarity with CRM systems (Salesforce preferred), Microsoft Excel, LinkedIn Sales Navigator, and other lead generation tools
• Self-motivated, organized, and capable of working independently
• Curious and relentless in pursuit of actionable information and opportunity

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $70,000 to $80,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.