Senior Project Manager, Team Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Description  

Team Lead - Retail Financial Center Renovations  

Find your next move at JLL and build a fulfilling career. At JLL, we value what makes you unique, and   we're   committed to   give   you the opportunity,   knowledge   and tools to own your success. Explore opportunities to advance your career from within, whether   you're   looking to move up, broaden your   experience   or deepen your   expertise .  

The Retail Financial Center Renovations Team Lead will drive   the execution of comprehensive   interior, exterior, and ATM renovation projects for a financial services client across the retail banking network. The ideal candidate will combine deep construction management   expertise   with strategic leadership, managing a team of 4-6 Project Managers who deliver projects ranging from $100k to $5M+. This role requires someone who understands the unique demands of occupied retail financial environments and can balance brand consistency, operational continuity, and customer experience throughout the renovation process.  

Responsibilities  

Team Leadership & Development:  

• Recruit, develop, and manage a high-performing team of project professionals dedicated to retail banking renovations  

• Provide clear direction, mentorship, and strategic guidance while fostering a culture of accountability and excellence  

• Demonstrate high energy and decisive leadership, making tough decisions when necessary to drive project success  

• Ensure comprehensive team training in client procedures, retail banking operational requirements, and renovation best practices  

• Build team   expertise   in managing work within occupied retail centers with minimal disruption to banking operations  

• Conduct regular one-on-one coaching meetings and lead weekly team meetings  

• Ensure 100% completion of performance evaluations including midyear and year-end reviews  

• Establish succession plans and career development plans for team members  

• Maintain vacancy time to fill of less than  45 days  

Client Partnership & Stakeholder Management:  

• Serve as primary point of contact for key client stakeholders, building trusted advisor relationships  

• Drive a "Trusted Advisor" culture throughout all levels of the team,   operating   with a "no surprise" approach  

• Maintain transparent communication channels, keeping leadership informed of project status, risks, and opportunities  

• Cultivate strong partnerships with retail banking operations teams, ensuring renovations align with business objectives  

• Manage vendor relationships and performance to ensure compliance with brand standards, regulatory requirements, and client expectations  

• Coordinate with security, compliance, and operational teams to   maintain   banking center functionality during construction  

• Maintain strong working relationships that position you as a positive reference for future business proposals  

Project Delivery & Execution:  

• Oversee   team’s   end-to-end execution of interior renovations (lobbies, teller lines, offices, customer-facing areas as well as back of house) and exterior improvements (facades, signage, entrances, parking areas) 

• Direct ATM installation, relocation, and upgrade projects, coordinating with technology and operations teams  

• Provide strategic oversight ensuring   timely   delivery of project milestones while   maintaining   quality standards  

• Establish ,   monitor   and   refine best practices specific to retail financial center renovations, including phasing strategies and customer impact mitigation  

• Make informed decisions   in conjunction with best practices and ongoing   dialogue   with management   on operational procedures, phasing approaches, and schedule modifications that impact project delivery  

• Lead RFP development , bid evaluation   and contract negotiations with specialized vendors familiar with occupied retail banking environments  

• Oversee procurement and management of   bidding process for   all project-related resources (A&E, general contractors)  

• Review investment calculation sheets and budget worksheet calculations   and direct PMs for any needed corrections to achieve OT KPI  

• Monitor bid tabulations, purchase orders, and change order proposals  

• Ensure quality control standards for construction are met   by reviewing data and training and supporting   PM’s ( cost, timing, design standards, and specifications) 

• Proactively   identify   and mitigate risks related to operational disruption, fee exposure, regulatory compliance, and brand reputation  

• Balance renovation   objectives   with the imperative to   maintain   banking operations, ATM availability, and positive customer experience   against the client’s capital planning limitations  

• Ensure compliance with all applicable General Service Agreement requirements  

Performance Management & KPIs:  

• Manage retail project team scorecard to green status  

• Deliver exceeding scores on all contract KPIs and Price of Admission (POA) metrics  

• Promote high-performance culture by creating opportunities for involvement in activities including peer reviews,   technology   adoption   and idea sharing   

• Create an environment where direct reports are engaged, understand, and are committed to both corporate and client goals  

• Ensure team is fully aligned and exceeds cascaded client targets and account business plan  

• Proactively   identify   opportunities for improving processes and deliverables  

Budget Management & Financial Oversight:  

• Proactively manage and ensure team meets or comes under target for proforma expenses  

• Manage project capital and expense plan assigned to the JLL project team  

• Manage the provision of data on program budget and capital spend to ensure compliance with construction in progress aging  

• Ensure all project funding   and   approvals   processes and procedures are followed   and documented.  

• Monitor expense reporting to client   and management  

• Provide   accurate   data to support resource models and align project manager skill sets with work assignments  

Strategic Oversight & Innovation:  

• Recommend process improvements and innovative approaches that enhance project efficiency and client satisfaction  

• Establish   and track execution   of   standards of excellence for retail banking renovations that can be scaled across the portfolio  

• Monitor emerging trends in retail banking design and construction delivery methods  

• Drive continuous improvement in project delivery w ith your team w hile managing costs and timelines effectively  

• Demonstrate the ability to create a solution-oriented environment whereby the team is consistently   seeking   to   identify   leading-edge project management practices  

• Champion   all new and existing programs   initiated   nationally  

• Take ownership of components of the business plan and develop objectives/desired results  

Requirements  

Education & Experience:  

• Bachelor's degree in Construction Management , Engineering, Architecture, Real Estate, Business, or related field preferred  

• Minimum of 10-12 years of progressive experience leading complex renovation projects within occupied retail or commercial environments  

• Proven   track record   managing interior and exterior renovations with strong understanding of retail banking operations preferred  

• Demonstrated experience leading and developing teams of project management professionals  

• Experience in a client-focused, results/metrics-driven organization  

• Six Sigma  / PMP /  Agile Scrum   process improvement   experience preferred  

• Must have experience leading high-performing teams both in local offices and remote locations  

Technical Expertise:  

• Comprehensive understanding of architectural, mechanical, electrical, and plumbing drawings  

• Strong knowledge of building systems, retail space components, and infrastructure specific to financial center environments  

• Experience with ATM installation, technology integration, and coordination with specialized vendors preferred  

• Expertise   in phasing occupied renovations to minimize operational disruption  

• Working knowledge of ADA compliance, building codes, and regulatory requirements affecting financial institutions  

• Solid understanding of accounting, financial reporting, budgeting, and scheduling as applied to construction project management  

• Professional designations such as LEED and PMP preferred  

Leadership & Management Skills:  

• Proven ability to supervise, mentor, and evaluate multiple project managers at various experience levels  

• Strong decision-making skills with the ability to exercise independent judgment on complex issues  

• Track record   of attracting and   retaining   top talent while building cohesive, high-performing teams  

• Expertise   in negotiation and contract management with diverse vendor and contractor relationships  

• Ability to diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions  

• Experience ensuring compliance with HR policies and talent practices  

Communication & Relationship Building:  

• Excellent verbal and written communication skills with ability to influence stakeholders at all levels via 1:1 and group interactions, PowerPoint presentations, and email  

• Demonstrated success building and   maintaining   strong client relationships and partnerships  

• Ability to collaborate across functions including operations, technology, facilities, and compliance teams  

• Strong interpersonal skills with a client-service orientation  

Tools & Methodologies:  

• Extensive knowledge of MS Office applications and MS Project (or equivalent project management software) 

• Solid understanding of project management methodologies, procedures, and industry best practices  

• Experience with construction management platforms and document control systems  

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Phoenix, AZ, Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Show email . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.