Front Office Receptionist

Front Office Receptionist

San Francisco Day School is looking for a warm, welcoming, calm, mature and professional individual for our Front Office Receptionist. This position plays a critical forward facing role focusing on front office operations and communications, student attendance, and serves as the bridge between administration, faculty, and families.

Responsibilities and Duties

• Answer or redirect all general questions (in-person/phone/email) from multiple stakeholders the school community including:
• Managing View email address on click.appcast.io email responding to questions from families, and troubleshoot issues as they arise
• Supporting NEW families with SchoolPass onboarding as needed
• Admissions reception support
• Collaborate on parent / teacher conferences and bridge meeting links, sign ups, and coordination
• Ensure daily attendance is recorded in SchoolPass for all employees and students
• Remind employees to take attendance by 9:00 am and contact parents for unexcused absences daily
• Communicate Dismissals after the SchoolPass cutoff time
• Keep teachers & Security informed of student daily comings and goings once families share updates through phone calls and Gchat
• Update and maintain faculty and staff list of room phone numbers and offices in partnership with Director of Facilities and Director of Innovation, Technology, and Operations
• Create and maintain an updated "Front Office" Norms and share with anyone who covers the front desk
• Document phone calls made from students from the front office
• Sort physical mail into mailboxes using Verkada system
• Supporting the school photos process from start to completion with the PGA, including managing vendors when on campus, making sure students are well represented, creating a schedule in coordination with Divisional Leaders
• Organize and manage materials for the start of school (ie: placards)
• Cover and support the health office and other admin and staff as needed
• Recognize employee life moments or milestones as the Sunshine Committee lead including managing the budget
• Keep front office clean and professional

Program

• Support graduation preparation including robes, photographers, stolls, etc.
• Participate in operational check in meetings as necessary

Administrative Assistance

• Provide flexible general administrative support to meet ongoing needs

Requirements and Qualifications

• Must be comfortable around children and have a warm, welcoming and professional presence
• Undergraduate degree
• Clear and tactful communication skills
• Strong ability to multitask between small and large projects
• Excellent organizational skills
• Proficient in Google Suite and Microsoft Suite

Physical Requirements

• 90% Indoors, 10% outdoors
• Prolonged periods of sitting at a desk and working on a computer or standing and crouching to treat students
• Ability to traverse campus and adjust one's tone and height by bending or leaning to communicate with each child.
• Occasional requirement to lift more than 25 lbs

Expectations for SF Day Employees

• Promote positive relationships between and among all internal and external constituents of the school by maintaining the highest level of professionalism, including but not limited to those aspects detailed in the employee handbook, and acting in a manner consistent with the School's Mission and Values.
• Collaborate with colleagues inside and outside of the department to advance grade level, departmental and School goals and objectives.
• Support everyday needs of the community, including student-facing responsibilities, such as safety drills and recess/lunch duties.
• Commit to ongoing professional development and growth to reflect the demands of the position and the strategic priorities of the School. Our school has a generous professional development budget and we strive to model the goal of being lifelong learners.
• Serve as an active participant in the school's commitment to Diversity, Equity and Inclusion. Attend all-school, on-campus professional development seminars, participate in all-school "reads"of important literature in the field, and actively participate in modeling our mission and work in DEI.
• Provide ample advance notice for planned and approved days-off and record such leave in the appropriate HR platform. Do not schedule such absences immediately before and after a school vacation or on parent conference days.
• Attend evening and weekend events as required.
• Per CA statutes, all School employees should be able to pass a Federal and State background check, SB 848 references, provide a negative TB test and maintain professional behavior during the period of employment. The employment offer is contingent upon these requirements.