Triage Nurse

Job Summary Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care. This position will assess patients, determine the urgency of their condition, and direct them to the appropriate area according to their needs. The triage nurse will also assist with wound care, etc. CCHC Core Requirements Patient Centered Customer Service – whether directly or indirectly, we support the delivery of an excellent patient experience to everyone served by the organization. Caring and Compassion – provide empathic comfort to those in distress and share kindness in all interpersonal interactions. Respectful Communication – communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact. Teamwork – members of a diverse interdisciplinary team working together to meet a common goal. Accountability – accept our individual and team responsibilities, and meet commitments. Customer Safety – recognize and correct potential hazards to protect our customers and ourselves. Key Responsibilities Provide age‑specific patient care by assessing, implementing, evaluating, and documenting the individual patient needs, actions taken and the patient responses relative to nursing care. Share patient information with provider to facilitate care evaluations and update data in the medical record; accept direction from provider; make patient referrals as directed by the provider, and as appropriate, to resolve identified problems or reach established patient goals; review orders for clarity and appropriateness. Gather information, review past allergic reactions. Administer medications and treatments within scope of practice, using approved policies, procedures and protocols. Use problem‑solving skills to identify and work through issues. Display critical thinking skills to determine appropriate care. Consider patient/family cultural differences and incorporate them into patient care. Identify patient learning needs, incorporate them into care by providing education and counsel to patients, and document patient understanding. Be knowledgeable of growth and development of individual’s life stages. Help to facilitate care that is consistent with policies, procedures and telephone triage protocols, in cooperation with the physician. Able to function in emergency situations and facilitate the care provided for all patients. Facilitate quality of patient care. Serve as an advocate for the patient. Maintain all appropriate licensure. Understand and follow HIPAA guidelines and ensure the confidentiality of patient results. Ensure all test results, in‑house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs. Able to perform CLIA‑waived tests. Other duties as assigned. Minimum Qualifications Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians and public. Plan, prioritize and complete delegated tasks with attention to detail. Ability to multitask and work well under pressure is essential. Requires excellent organizational, problem‑solving and critical thinking skills. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Comprehensive knowledge of accounting procedures and principles. Ethical behavior when dealing with sensitive financial information. High level of accuracy and efficiency. Courteous, professional manner, strong customer service skills. Experience 1–2 years in a physician practice or community‑based health assignment preferred. Additional Skills Required Ability to work effectively with consumers from diverse social, cultural and economic backgrounds; ability to work independently and use critical thinking skills; excellent interpersonal and customer service skills; strong oral and written communication skills; demonstrates a positive attitude and respectful, professional customer service. Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement. Proactively continues to educate self on providing quality care and improving professional skills. Ability to successfully complete generic and department‑specific skills validation and competency testing. Additional Skills Preferred Proficiency in electronic medical records; experience with Epic (preferred). Bilingual English/Spanish is preferred, but not required. Education Graduate of an accredited Registered Nurse program required. Current RN licensure in North Carolina; may be a compact license that is legally allowed to practice in NC. CPR certification. Physical Requirements Repetitive movement of hands and fingers – typing and/or writing. Lifting greater than 50 pounds. Occasional standing, walking, stooping, kneeling or crouching. Benefits Medical Insurance Dental Insurance Vision Insurance Short Term & Long Term Disability Life Insurance 401K Retirement Plan w/ discretionary match Paid Time Off (PTO) Holiday Pay Employee Assistance Program (EAP) Equal Employment Opportunity Statement Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion. #J-18808-Ljbffr