Product Support Specialist

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office Position Summary: Join Thermo Fisher Scientific to impact the world, develop solutions, and pursue career goals. Location/Division Specific Information This opening is in the Growth, Protection, and Separation Business Unit within the Laboratory Products Division. The ideal candidate will collaborate with R&D and other members of the team as well as customers and represent the products with the larger scientific community. Key Responsibilities: Develop and implement plans working with internal commercial managers & sales teams to the end goal of setting up customer sites for application development. Provide application support and expertise to both end-customers and internal functions (regulatory affairs, R&D, customer service and product management). Build and cultivate a steady flow of KOL advisers and new product testers in Lifesciences / academia, Pharma/Biotech, and clinical markets globally. Lead innovative work in the lab/factory or with the customer’s lab to develop application protocols for specific workflows. Collaborate with the downstream marketing team to build engaging content (application notes, webinars, tips/tricks) around applications of our products for different customer segments. Provide valuable feedback from end users on current issues / limitations and relay the information to product management and quality groups. Guide customer product performance expectations as an SME, participate in tech discussions, answer queries, and attend customer/sales meetings. Lead training sessions and provide expertise to assist customers using centrifugation products and accessories to ensure success for the specific application of choice. Work with and train regional sales managers domestically and globally across Thermo Fisher. Minimum Requirements/Qualifications: Bachelor’s degree in any STEM field or equivalent experience (advanced degree preferred) Work experience in Biotechnology, Lifesciences, CRO or similar Hands-on and theoretical knowledge of electrochemistry products. Strong oral skills to clearly express technical ideas in a simplified way and communicate well at all levels internally and externally. Strong technical writing skills to write technical procedures, application notes, white papers and maintain meticulous experimental documentation. Excellent skills in Microsoft Office: Outlook, Word, PowerPoint, and Excel. Travel requirements – 15-20%. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at View phone number on click.appcast.io*. Please include your contact information and specific details about your required accommodation to support you during the job application process. This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response. #J-18808-Ljbffr