Area Customer Service Coordinator (New York, NY)

Area Customer Service Coordinator

Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in New York, NY. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Area Customer Service Coordinator Work Location: New York, NY Duration: Long-term contract with option to hire Education/Experience Required: High school or equivalent Hours: Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm. Overtime may be required. Work week – Mon – Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.

Job Description

This is a multi-site role. The contingent worker selected MUST HAVE A CAR to commute to Melville, NY (Long Island), and live close to public transportation (subway) to commute to New York City sites. Preferred residence areas - Queens and Bronx. Employees in this position normally spend 90% of their time in NYC, where all sites are accessible by public transportation, and 10% in Melville, NY (Long Island). That site is not accessible by public transportation.

Responsibilities

• This is a customer-facing role. Employees in this position will provide coverage and support at multiple sites in NYC and 2-3 sites around Melville NY.
• Duties include reception, mailroom, print production, hospitality, and other office services.
• Mailroom operations
• Print production (printing, assembling, binding)
• Key-op (replenishing toner and paper in printers, clearing jams)
• Greeting and assisting visitors and answering and forwarding calls
• Scheduling conference rooms through Outlook or other applications
• Communicating with customers via Outlook, Microsoft TEAMS, and in-person
• Assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen and other office areas
• Conference room set up/take down
• Other duties, as assigned
• Employees may be re-assigned to another site in the morning or in the middle of the day.

Skills & Qualifications

• Hiring manager is looking for someone with the following qualities:
  • Reliable
  • Friendly and outgoing
  • Willing to learn
  • Customer Service Skills
  • Interpersonal Skills
  • Attention to Detail
  • Patience and Professionalism
  • Print production, Mailroom, Reception/Hospitality experience preferred
  • Law Firm experience preferred
  • Microsoft 365 proficiency and general computer experience required

• Dress Code: High-end Business Casual for professional setting
• Driving is required to commute to Long Island site which is not accessible by public transportation; all other sites are in NYC (Midtown and Downtown) and accessible by subway
• Additional background items: None; however, candidates must be willing to go through additional customer-specific background check and drug screening at the later time.
• COVID Vaccine Policy: It is not required; however, it may be required for onboarding with various customers at the later time

Paladin is an EEOC employer.