Customer Service Representative at Angel Stadium

Customer Service Representative

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Primary Function

The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers. Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

Principle Duties and Responsibilities

• Assist Customer Service Manager with employee interactions including customer service games, mandatory early morning breakfasts throughout the season, handing out prizes and numerous other customer service related activities.
• Survey on-site guests during events to receive real-time experience feedback.
• Secret shop associates in various departments during events.
• Complete minimum number of surveys and secret shops per event.
• Assist with identifying problematic issues and concerns.
• Maximize both employee and customer satisfaction.
• Assist with check-in/check-out procedure as necessary.

Minimum Qualifications

• All applicants must be at least 18 years of age.
• High school diploma or equivalent. Some college preferred.
• Must be able to obtain CA Food Handlers Certification
• Must be able to obtain RBS (alcohol) Certification
• Previous customer services experience a plus.
• Customer service oriented with the ability to interact with all levels of management.
• Highly motivated with a pleasant and upbeat attitude.
• Ability to multi task in a fast paced team setting in addition to working independently.
• Excellent oral and written communication and strong attention to detail.
• Ability to work all Venue events including extended hours, nights, weekends, and holidays.
• Must be able to work fluently in English and bi-lingual skill are a plus.
• Ability to walk around for 7 to 8 hours and carry items weighing up to 30 pounds.

Disclaimer: The above is intended to describe the general contents and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Working Conditions: Location: On-Site at Angel Stadium in Anaheim, CA.

Compensation: Hourly Rate: $18.00 Part-Time Seasonal

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.