Lead Solutions Engineer

Job Description


ABOUT THE ROLE

At haku, our Solutions Engineers are some of the most impactful people in the company.

They sit at the intersection of Sales, Product, Customer Experience, and Marketing, helping organizations evaluate how technology can transform their business. They guide buying committees through complex decisions, translate business challenges into solutions, and serve as trusted advisors throughout the sales process. We're looking for a Solutions Engineer Lead to help shape the next chapter of our pre-sales organization.

This is a player-coach role for someone who thrives in enterprise software sales environments, loves solving complex business problems, and enjoys helping both customers and teammates succeed. You'll partner closely with Account Executives on strategic opportunities, lead discovery and solutioning conversations, deliver compelling demonstrations, mentor other Solutions Engineers, and serve as a key voice of the customer internally. This role is ideal for someone who has experience as a Senior Solutions Engineer, Solutions Consultant, Sales Engineer, or Solutions Engineering Lead and is looking for an opportunity to make a significant impact within a fast-growing technology company.

If you're energized by helping customers solve meaningful challenges, influencing product strategy, and building a world-class Solutions Engineering function, we'd love to meet you.

YOUR LIFE AT HAKU

Our state-of-the-art office overlooking Biscayne Bay in Miami is home to a thoughtful, collaborative, and ambitious team that genuinely enjoys working together. We care deeply about our customers, our teammates, and building great technology. We move fast, challenge each other respectfully, and celebrate wins together.

As a Team Member, You'll Be Eligible To Benefit From:

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Hybrid or Remote work model
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHAT YOU'LL DO

Lead Strategic Product Evaluations

Partner with Account Executives throughout the sales cycle to help prospects understand how haku can solve their business challenges.

You'll lead discovery-driven demonstrations, technical discussions, workshops, and executive presentations that connect platform capabilities to business outcomes.

Own Enterprise Demonstration Strategy

Develop compelling demonstration experiences that showcase haku's value across multiple buyer personas and use cases.

You'll continuously refine demo environments, storytelling, and presentation strategies to improve buyer engagement and win rates.

Coach and Develop Solutions Engineers

Serve as a mentor and leader for Solutions Engineers across the organization.

You'll help establish best practices, improve demo quality, provide coaching, and contribute to the long-term development of the Solutions Engineering function.

Be the Voice of the Customer

Work closely with prospects, customers, Customer Experience, and Sales to identify recurring trends, product gaps, and opportunities.

You'll help ensure customer feedback is effectively communicated to Product leadership and incorporated into future planning.

Product & Go-to-Market Partnership

Partner closely with Product Management and Product Marketing to ensure customer insights are reflected in product strategy, positioning, messaging, and go-to-market execution.

Support launch readiness for new features and functionality by helping develop demonstrations, enablement materials, training content, and customer-facing assets.

Contribute to competitive intelligence efforts by gathering market feedback and identifying trends that impact customer buying decisions.

Serve as a key voice of the customer, ensuring feedback from prospects, customers, Sales, and Customer Experience teams is shared effectively across the organization.

Drive Product Readiness and Enablement

Stay deeply connected to product development and upcoming releases.

Help ensure Sales and Customer Experience teams are educated on new functionality, positioning, competitive differentiation, and best practices.

Support Strategic Deals

Act as a trusted advisor throughout complex buying cycles.

Help navigate technical evaluations, solution design conversations, stakeholder alignment, and executive-level discussions that ultimately help haku win new business.

Help Build the Future of the Function

We're growing quickly, and this role will play an important part in defining how Solutions Engineering operates at haku.

You'll have the opportunity to influence processes, tools, documentation, onboarding, and the overall evolution of the team.

WHO YOU ARE

The ideal candidate is equal parts consultant, storyteller, strategist, and problem solver. They possess the ability to navigate complex buying committees, uncover business challenges, and connect product capabilities to measurable business outcomes. Comfortable engaging with stakeholders at all levels-from system administrators to executive leadership teams-they can communicate complex concepts clearly and effectively without oversimplifying them. Success in this role also requires strong cross-functional collaboration skills, the ability to influence without direct authority, and a genuine desire to help others succeed. Naturally curious and resourceful, this individual is motivated by solving problems, driving meaningful outcomes, and creating value for customers.
Qualifications:

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Consultant, Product Specialist, or similar pre-sales role within a SaaS organization
• Experience supporting enterprise and complex mid-market software sales cycles with multiple stakeholders and decision makers
• Proven ability to lead product demonstrations, workshops, discovery sessions, technical evaluations, and executive presentations
• Experience partnering closely with Account Executives to develop deal strategy and advance opportunities through the sales process
• Strong business acumen with the ability to align technical solutions to customer objectives and business outcomes
• Exceptional communication, presentation, and stakeholder management skills
• Experience mentoring, coaching, or leading other Solutions Engineers, Product Specialists, or pre-sales professionals
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment
• Self-starter with a high degree of intellectual curiosity and a desire to continuously learn and improve

Preferred Qualifications:

• Experience collaborating with Product Management and Product Marketing teams on product launches, positioning, customer feedback programs, or sales enablement initiatives
• Experience creating or contributing to demo assets, competitive intelligence, product training, enablement content, or customer-facing educational materials
• Ability to translate customer feedback, market trends, and competitive insights into actionable recommendations for Product, Marketing, and GTM teams
• Experience with CRM platforms, ecommerce solutions, fundraising technology, payment processing, event management software, or marketing automation platforms
• Experience working with nonprofit organizations, fundraising programs, endurance events, or mass participation event technology

MORE ABOUT HAKU

haku is one of the leading technology platforms serving two distinct markets: mass participation endurance event organizers and nonprofit organizations. We power the technology behind some of the world's most recognized races, fundraising campaigns, and community events, helping our customers deliver exceptional participant and donor experiences while driving growth and operational excellence.
Our customers use haku to manage the entire lifecycle of their events and fundraising programs-from registration, fundraising, and ticketing to CRM, communications, event operations, payments, and analytics-all within one connected platform.
Trusted by global brands, iconic endurance events, and leading nonprofit organizations, haku powers customers such as runDisney, New York Road Runners (the organization behind the TCS New York City Marathon), the Vienna City Marathon, the Stockholm Marathon, the Philadelphia Eagles Autism Foundation, the Lowe's Foundation, and hundreds of others across North America, Europe, the Middle East, and APAC.
As a minority-owned company and equal opportunity employer, we're committed to building an inclusive workplace where diverse perspectives are valued, innovation thrives, and every team member has the opportunity to make a meaningful impact. We're building a team that thrives on solving complex challenges, delivering exceptional customer experiences, and helping our customers make a lasting impact in the communities they serve.

To learn more about haku, visit

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