Client Experience Manager

Client Experience Manager

Work with the best, serve the elite, and set the standard — as our Client Experience Manager.

We are seeking a Client Experience Manager to join the world's leading chauffeured services company. With offices in Houston and London, we serve top-tier clients across the globe and set the benchmark for luxury, professionalism, and service excellence.

Position Summary:

The Client Experience Manager will uphold GGT's standards of excellence, delivering our premium service offering and reinforcing our value proposition to top-tier clients. In a fast-paced, high-volume, and time-sensitive environment, this role balances the demands of exceptional client service with a culture of employee appreciation and team-building initiatives.

Ideal Candidate:

• Impeccable in presentation: polished, poised, and professional.
• Client-centric: dedicated to anticipating and exceeding client needs.
• Innovative: able to think outside the box and create solutions that set us apart.
• Collaborative: eager to work alongside the best team in the industry across our international offices.

What We Offer:

• The opportunity to work with world-class clientele in corporate aviation, luxury and executive travel.
• A global platform with established offices in Houston and London.
• A competitive compensation and benefits package.
• A career-defining role in an organization where excellence is the standard.

If you are driven to deliver a flawless client experience and want to be part of a team that leads the industry, we would like to hear from you.

Key Responsibilities:

• Client Onboarding: Serve as the primary point of contact for new clients, ensuring a seamless introduction to our services and an exceptional first impression.
• Service Oversight: Monitor service delivery and proactively address any deviations, resolving issues quickly to maintain client satisfaction and uphold brand standards.
• Quoting & Pricing Support: Prepare accurate and timely quotes for clients, coordinating with operations and sales teams to ensure feasibility and profitability.
• Client Relationship Management: Build and nurture long-term relationships with high-net-worth and corporate clients, anticipating needs and providing personalized solutions.
• Cross-Functional Collaboration: Work closely with global operations, sales, and concierge teams to ensure consistent service quality across all touchpoints.
• Issue Resolution & Escalation: Act as the escalation point for client concerns, ensuring prompt resolution while maintaining a high level of discretion and professionalism.
• Service Improvement Initiatives: Identify opportunities to enhance the client experience, streamline processes, and contribute to service innovation.
• Reporting & Analysis: Track client interactions, feedback, and service metrics, providing actionable insights to leadership for continuous improvement.
• Special Projects & Events: Support VIP programs, high-profile client requests, and bespoke service initiatives as needed.
• Brand Ambassador: Represent the company at tradeshows, conferences, and industry events.

Qualifications:

• Proven client-facing experience: 5+ years in luxury services, hospitality, aviation, or high-end transportation industries.
• Polished and professional presentation: Comfortable representing a global brand to high-net-worth and corporate clients.
• Exceptional communication skills: Written and verbal, with the ability to manage sensitive situations tactfully.
• Strong problem-solving abilities: Able to resolve service deviations and client concerns quickly and creatively.
• Organized and detail-oriented: Skilled at managing multiple clients, projects, and global communications simultaneously.
• Tech-savvy: Comfortable using CRM systems, quoting software, and office productivity tools.
• Collaborative mindset: Able to work across global teams in Houston and London.
• Flexibility: Willingness to travel for tradeshows, conferences, and client events.
• Bachelor's degree preferred (or equivalent experience) in corporate aviation, hospitality, executive or luxury travel, or related field.

Benefits:

• Paid Holidays - 8, including 1 personal day
• Paid Time Off - 15 days
• Medical, Dental, Vision Insurance
• Life Insurance

GGT WORLDWISE is a dynamic service company located in Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client focused, work as one team, and strive to be better every day. These are our core values.

We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect.