AI-Driven Customer Support Lead

FDB (First Databank, Inc.)

First Databank (FDB) is seeking a Customer Support Lead to guide the Customer Solutions team across San Francisco, CA, or Carmel, IN. This working lead position blends hands-on support with queue oversight, coaching, and quality leadership to drive performance. You will act as the bridge between management, front-line staff, and technical teams, promoting AI-led workflows and ensuring clinical-review standards for drug and clinical information. #J-18808-Ljbffr

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Vacancy posted 17 hours ago

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