Maintenance Account Manager

We are seeking a driven Maintenance Account Manager to own the Sales Pillar of our Maintenance Division. Responsibilities include sales, client relations, and quality control.

Description

Join a respected, full-service landscape company as a Maintenance Account Manager and become an integral part of a team dedicated to delivering exceptional service and client satisfaction. This role offers the opportunity to work in a supportive environment that values pride, discipline, efficiency, flexibility, and resourcefulness. The company is committed to investing in its people and adopting new technologies, providing opportunities for professional growth and advancement. As a Maintenance Account Manager, you will play a vital role in maintaining strong client relationships, ensuring high-quality landscape maintenance, and contributing to the company's reputation for reliability and excellence.

Responsibilities

• Lead sales efforts for maintenance, lawn care, snow removal, and enhancement services.
• Conduct regular site visits to client properties to assess service quality and identify improvement opportunities.
• Build and maintain strong client relationships, aiming for a client retention rate of at least 90% year over year.
• Communicate promptly and effectively with clients and the Operations Manager regarding service updates and inquiries.
• Collaborate with the Operations Manager to ensure timely and proper completion of all contracted work.
• Support and demonstrate respect for team members, fostering a collaborative work environment.
• Uphold and embody the company's core values in all interactions and decisions.
• Contribute as a key member of the leadership team as the company continues to expand.

Qualifications

• At least 18 years old.
• Minimum of 2 years of professional experience in landscape maintenance and snow removal.
• Ability to operate commercial landscape maintenance equipment safely and efficiently.
• Knowledge of proper pruning techniques and common plant materials.
• Full range of mobility in upper and lower body; able to lift up to 50 pounds without assistance.
• Ability to drive and back up a truck and trailer.
• Valid Ohio Driver's License and insurability to drive company vehicles.
• Proficient in using smartphones and computers with relevant applications.
• Strong communication skills in English; Spanish language skills are a plus.
• Desire to learn and grow professionally and personally.
• Availability to work Monday through Friday, with Saturdays as needed, and on-call during winter months.

Compensation

$60,000 - $75,000 annually plus bonuses and commissions

Benefits

• Medical, dental, and vision coverage
• Simple IRA with company matching
• Profit sharing
• Paid time-off and personal days