Infusion Care & Advocacy Coordinator

Infusion Care & Advocacy Coordinator

Healthcare shouldn't be something you worry about when taking care of your family.

That's why when you join Redirect Health, your healthcare costs nothing out of your paycheckand the same is true for your spouse and children.

• No monthly premiums
• No deductibles
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn't a perk. It's part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustratingand we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you'll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

• Obsess Over People We are always helpful, friendly, and human
• Own It to Completion If we take something on, we see it through
• Always Improve & Adapt We learn quickly and adjust without ego
• Start with "Yes, We Can Help You" We lead with solutions
• Succeed as a Team We win through trust and collaboration
• Detest Waste & Unnecessary Complexity We simplify to focus on what matters

About This Role

The Infusion Care & Advocacy Coordinator exists to ensure our members with infusion needs feel fully supported, guided, and confident throughout their care journey.

In this role, you will:

• Serve as the dedicated advocate for members navigating infusion services
• Coordinate care across by locating applicable patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Ensure a seamless, supported experience for members and their families throughout the entire treatment process

This is a hands-on, hybrid role for someone who:

• Is deeply compassionate and organized
• Wants their work to have real-world impact on people's health and finances
• Communicates clearly and confidently with members and care teams
• Thrives in complex, high-impact situations where coordination and advocacy matter

What You'll Do

In this role, you will:

• Own: Care Coordination for infusion services, including scheduling and aligning infusion services, Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support: Members and families by guiding them through treatment plans, answering questions, and ensuring nothing falls through the cracks
• Collaborate with: Clinical care teams, providers, and internal departments to ensure a seamless, end-to-end care experience
• Advocate for: Members financially and clinically by obtaining treatment details, verifying coverage, and helping identify resources to support their care
• Ensure: Accurate documentation of all member interactions and treatment details within the EMR
• Communicate: Continuously with members, providers, and internal teams to ensure care plans and protocols are followed
• Contribute: As a flexible, positive team player aligned with Redirect Health's mission

A strong performer in this role is known for:

• Creating a supportive, reassuring experience during highly sensitive moments
• Managing complex care coordination with precision and attention to detail
• Advocating effectively for both the clinical and financial needs of members
• Communicating clearly across multiple stakeholders while maintaining empathy

How Success Is Measured

Success in this role is measured by:

• Seamless coordination of infusion care across all treatment stages
• Accuracy and completeness of documentation in the EMR
• Member confidence, trust, and overall care experience
• Strong collaboration with clinical teams and internal partners
• Timely communication and follow-through on care plans

What We're Looking For

We're looking for someone who:

• 23+ years of case management, customer service, or related experience (Required)
• 23+ years of oncology or infusion coordination experience, or related experience (Required)
• Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)
• High School Diploma or GED (Required)
• Strong communication skills and a commitment to compassionate, patient-centered care (Required)
• Ability to manage multiple priorities in a fast-paced, collaborative environment (Required)

Why Join Redirect Health

What "Free Healthcare" Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You'll Earn

• Starting Pay: $21.00/hour
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Ready to Make a Difference?

If you're looking for more than just a joband want to help reshape how healthcare works for familieswe'd love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

The pay range for this role is:

21.00 - 23.00 USD per hour (Phoenix)