Supervisory Administrative Specialist (Travel)

Supervisory Administrative Specialist (Travel)

Some of your typical work assignments may include:

• Supervise staff in coordinating travel plans, airline reservations, rental/GSA vehicles, and other travel related needs between travel agencies, ODR, HQ Centers and from disaster sites before and during large disaster operations, training sessions, conferences and other large-scale or sensitive operations.
• Supervise staff who ensure travelers have the necessary tools and use of their credit card to meet OCA/ODR&R mission requirements when deployed to a disaster. Assists with credit card applications, renewals, assignments, shipments, etc. Reviews reports or data which track proper closures and termination of employee accounts. Performs reconciliations on traveler's accounts.
• Utilizes multiple online, Web-based systems to perform tasks such as travel arrangements, support desk, credit cards and voucher payments.
• Interact daily with travelers, travel management companies, employees, and management in the performance of duties. Maintains a professional demeanor during all telephone conversations while working to resolve customer issues.
• Assists management in assessing the effectiveness of all the administrative functions performed in the travel department.
• Plans and directs the activities of the travel department in performing travel arrangements, credit cards, support desk and/or voucher processing duties to ensure an even flow and distribution of work. As required, adjusts workload assignments, as well as reviewing subordinates' quality of work. Answers questions and provides feedback to team members.