Client Service Representative (Email)

Job Description

Job Description

Position Overview

Under general supervision, the Customer Service Representative provides exceptional service to assigned clients by responding to inquiries, resolving issues, and ensuring ongoing compliance with applicable regulations and internal procedures. This role balances customer satisfaction and business needs while performing daily data validation, quality control, and problem‑solving activities.

You will play a key role in maintaining strong client relationships, supporting regulatory compliance, and contributing to a collaborative, high‑performing team environment.

Key Responsibilities

• Respond promptly and professionally to client communications via email.
• Build and maintain positive, reliable relationships with assigned clients.
• Address and resolve customer inquiries, concerns, and complaints related to products and services.
• Collaborate with internal team members and leadership to determine effective resolutions.
• Utilize internal systems, tools, and platforms to support client success and provide coaching as needed.
• Stay current on regulations, internal policies, and procedural updates to ensure accurate service delivery.
• Perform data validation and quality control to ensure compliance standards are met.
• Maintain strict confidentiality of all personally identifiable information (PII).
• Share job knowledge and best practices with teammates to support team effectiveness.
• Maintain consistent in‑office attendance, availability to clients, and participation in team and company activities.
• Complete additional duties as assigned based on skills and business needs.

Required Skills & Qualifications

• Strong customer service orientation with proven experience managing client inquiries and resolving issues.
• Comfortable multitasking and working with diverse personalities, including clients and internal teams.
• Technical proficiency with Microsoft Office (Outlook 365, Word, Excel) and the ability to quickly learn new systems.
• High school diploma or equivalent
• Experience working in regulated or compliance‑driven environments a plus

Work Environment

• In‑office role within a fast‑paced, collaborative team setting
• Regular interaction with internal teams and external clients
• Schedule requires consistent availability during standard business hours

Job Type & Location

This is a Permanent position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $41600.00 - $43680.00/yr.

An amazing benefits package so you can rest assured your needs are taken care of. Paid time off so you can have time to relax and experience a healthy work-life balance. Monday to Friday schedule with regular hours.

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Jun 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.