Help Desk Technician
VirtualVocations
Providing Tier 1 technical support, the full-time Help Desk Technician will assist employees with software, hardware, and network issues through various communication channels in a hybrid work environment. Key responsibilities Diagnoses and resolves technical inquiries from employees or customers Troubleshoots and addresses software, hardware, and network failures Documents support cases to ensure continuity and adherence to service standards Required qualifications Minimum of 18 months of experience in a technical support environment Availability for on-call duties, including holidays Flexibility to work various shift schedules, including weekends
Vacancy posted 9 days ago
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