Patient Service Specialist

Job Description

Job Description

Patient Service Representative

We are seeking a friendly, organized, and customer-focused Patient Service Representative to support the front-office operations of a busy healthcare environment. This individual will serve as a key point of contact for patients and will be responsible for registration, scheduling, insurance verification, payment collection, and providing an excellent patient experience from check-in through check-out.

• Greet and register patients while providing information about their visit and upcoming appointments.
• Schedule patient appointments both in person and over the phone.
• Prepare patient intake forms prior to appointments to ensure timely and efficient service.
• Verify patient insurance eligibility and benefits to determine coverage for services.
• Obtain necessary insurance authorizations and manage payer approvals.
• Collect co-pays and other patient payments at the time of service.
• Educate patients regarding their financial responsibility and expected payments.
• Communicate regularly with attorney offices, insurance companies, translation companies, operational leaders, and business development teams.
• Follow established procedures to securely process, track, and reconcile payments received.
• Effectively communicate with patients, insurance companies, and internal teams to resolve questions or concerns.
• Meet established quality assurance and customer service goals.
• Maintain accurate patient information and documentation.
• Maintain a clean, organized, professional, and safe work environment.

Skills

customer service oriented

Top Skills Details

customer service oriented

Additional Skills & Qualifications

Additional Skills & Qualifications

Patient-centered mindset: Strong customer service skills

Proven ability to work with and navigate a computer desktop efficiently (microsoft office)

Knowledge of basic bookkeeping and accounts receivable principles including basic math skills

Proficient in the use of all necessary office equipment, faxes, copiers, etc.

Fluent typing skills (minimum 40 words per minute) and proficiency with Windows based office technologies (ex. Word, Excel, Power Point, Outlook)

Experience Level

Expert Level

This is a Contract to Hire position based out of Wells, ME.

The pay range for this position is $17.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wells,ME.

This position is anticipated to close on Oct 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.