Auto Parts Counter Sales Representative - PA

Job Description

Job Description

Auto Parts Counter and Sales Representative

Location: Harrisburg, PA 17112
Schedule: Mon - Fri Day shift

Hourly Rate: $17- $19

Position Summary

The Auto Parts Counter and Sales Representative provides knowledgeable, friendly service to customers in our showroom and through multiple communication channels. This role supports both in-person retail operations and call center activities, ensuring an exceptional customer experience for automotive enthusiasts. A strong understanding of automotive parts, especially classic and modern Mustangs, is key to success in this position.

Key Responsibilities

Greet and assist customers in the showroom with selecting and purchasing automotive parts
Answer questions about product specifications, availability, and compatibility
Process orders, returns, and exchanges accurately and efficiently
Support the call center by answering incoming sales calls and assisting in the queue
Provide expert guidance and resolve customer inquiries over the phone
Manage and update work tickets, ensuring timely resolution
Engage customers through live chat to provide real-time support
Maintain a clean and organized showroom and counter area
Collaborate with team members to ensure smooth daily operations
Stay current on product knowledge, industry trends, and new releases
Assist with inventory tasks including restocking and cycle counts
Perform other duties as assigned

Qualifications

High school diploma or GED required; automotive education is a plus
At least one year of relevant experience preferred, ideally in a call center or automotive retail environment
Strong customer service and communication skills
Ability to handle customer concerns professionally and effectively
Comfortable working across phone, ticketing systems, and live chat channels
Basic math and problem-solving skills related to orders and pricing
Proficiency with Microsoft Office and CRM or ERP systems

Pay and Benefits

Hourly Rate: $17.00 to $19.00 per hour, based on experience
Bonus program eligibility after 6 months
Paid time off
Company paid holidays
Medical, dental, and vision insurance with affordable options
Health savings account with company contribution
Life and short-term disability insurance
401(k) with 4 percent company match and profit sharing
Employee assistance program
Casual dress

Who We Are

Founded in 1985 by two friends with a shared passion for classic Mustangs, CJ Pony Parts is dedicated to helping enthusiasts enjoy the restoration and performance hobby. Our culture is built on teamwork, respect, customer service, integrity, and innovation. We are proud to be a trusted name in automotive parts and accessories and continue to grow.

Equal Opportunity Employer

CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

CJ Pony Parts participates in E-Verify to confirm employment eligibility for all new hires.