Director, Operations

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE
The Director of Operational Excellence & Productivity is responsible for driving alignment and execution of key company initiatives, lean processes, and digital programs across assigned regions or divisions. This role ensures initiatives translate into measurable productivity gains, improved customer service, and sustainable competitive advantage. Partnering closely with Region SVPs, Division Presidents, Operations leaders, and FSC teams, this role leads change management, process standardization, and continuous improvement efforts to deliver 3-5% annual productivity improvement while ensuring strong field adoption and execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Drive alignment and execution of enterprise, divisional, and regional initiatives to improve operational efficiency, consistency, customer experience, and competitive advantage.
• Partner with Region SVPs, Division Presidents, Regional Operations leaders, and FSC teams to deliver sustained productivity improvements of 3-5% annually.
• Lead change management efforts from concept through full implementation for operational, process, and technology initiatives.
• Serve as the primary liaison between FSC and field locations to prioritize, sequence, and implement operational, process, compliance, and data initiatives.
• Translate strategic initiatives into clear, executable field-level operating models, SOPs, and trainingprograms to ensure consistent adoption.
• Utilize the 1 Team operating system to drive standardization, best practices, and scalable processimprovement across multi-site operations.
• Lead and participate in lean initiatives, Kaizen events, and continuous improvement efforts to simplify processes and eliminate waste.
• Develop detailed execution plans, implementation roadmaps, and timelines to deploy initiatives effectively and sustainably.
• Assist in preparing cost/benefit analyses, budgets, and capital expenditure requirements related to implementation plans.
• Support the identification, preparation, and readiness of pilot locations and manage pilot execution through full rollout.
• Support market teams in the development, implementation, and adoption of enterprise tools and digitalprograms (e.g., DDMs, Design, Dart, and other digital initiatives).
• Partner with functional leaders to develop training materials, documentation, and job aids for new andexisting processes and technologies.
• Ensure operational tools and digital solutions are embedded into daily workflows and delivermeasurable value.
• Define success metrics, KPIs, and benchmarks for initiatives and track performance against establishedtargets.
• Publish progress reports and prepare executive-level updates, field communications, and periodic company publications related to initiatives and outcomes.
• Build strong cross-functional relationships and drive collaboration, accountability, and sustained adoption across the organization.
• Monitor productivity performance within assigned regions or divisions and proactively address risks to achieving targets.

SUPERVISORY RESPONSIBILITIES
May have operational excellence, lean, or productivity leaders reporting directly or indirectly.
Provides coaching, prioritization, and direction to ensure alignment with enterprise objectives.

MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Business, Engineering, or related field OR equivalent experience (10+ years)demonstrating strong leadership, analysis, and learning capability.
• Minimum 5 years' experience in a building materials, distribution, manufacturing, or multi-site operational environment.
• Preferred: 5+ years leading lean process improvement or operational excellence initiatives.
• Proven experience leading integrated process and technology initiatives across multiple locations.
• This position requires regular travel and considerable on-site presence at field locations to meet operational demands.

COMPETENCIES

• Strong understanding of multi-site operations, distribution or manufacturing environments.
• Demonstrated expertise in lean process analysis, continuous improvement, and change management.
• Excellent verbal, written, and presentation skills with the ability to influence at all organizational levels.
• Strong project and program management capabilities.
• Data-driven mindset with experience developing KPIs, benchmarks, and performance metrics.
• Advanced proficiency in MS Office (Excel, Word, PowerPoint); working knowledge of MS Project and Visio preferred.
• Six Sigma Lean training and/or Black Belt certification strongly preferred.
• Experience with industry tools and analytics platforms (e.g., SAP, PowerBI, excel, NxTrend, Online/Trend, or similar) a plus.
• Ability to travel regularly to support field implementation and change adoption.

BFS BUILT TO LEAD COMPETENCIES

Know the Business: Builds deep knowledge of BFS's operating model and financial drivers, market positionand the industry landscape to make informed decisions that create value.
Focus on the Customer: Anticipates customer needs, applies insights to decision-making and drivescustomer-centric solutions that create business value.
Plan for Tomorrow: Thinks strategically, anticipates future challenges and positions the business for long-termsuccess.
Earn Trust: Acts with humility, integrity and authenticity so others -inside and outside BFS - know they cancount on you.
Model Empathy: Listens actively, respects different perspectives and fosters a workplace where people feelvalued and supported.
Succeed Together: Builds and strengthens partnerships inside and outside BFS by collaborating, aligningefforts and driving shared success.
Deliver Results: Consistently meet or exceed goals through effective execution and accountability.
Continuously Improve & Innovate: Seek new ideas and approaches to enhance processes and outcomes.
Embrace Change: Adapt quickly to evolving priorities and drive positive transformation.
Invest in the Team: Support growth and development through coaching, feedback, and opportunities.
Attract & Hire the Best: Identify and recruit top talent aligned with organizational values and goals.
Adopt a Growth Mindset : Demonstrate curiosity, resilience, and openness to learning and improvement.

WORK ENVIRONMENT / PHYSICAL ACTIVITY
Work is primarily performed in an office setting and is generally sedentary, with standard physical requirements associated with computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular use of computer equipment
• Occasional travel may be required

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call View phone number on click.appcast.io or email: View email address on click.appcast.io. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.