Product Manager

Product Manager

Job Description

Department: Product Management

Job Status: Full-Time

FLSA Status: Salary-Exempt

Reports To: Product Manager Supervisor

Location: Ponca City, OK

Amount of Travel Required: N/A

Work Schedule: Monday -Friday; 8 a.m. - 5 p.m.


POSITION SUMMARY: The Product Manager serves as the company's primary customer contact throughout the entire product lifecycle. They ensure customer needs are met by coordinating quality, cost effective, and on time product delivery. Product Managers work closely with sales, design, and production teams as products move from initial request through design, manufacturing, and final shipment. They gather and clarify customer requirements, align them with company capabilities, and prepare product quotes based on drawings and specifications. The Product Manager is also the main escalation point for any customer questions or concerns related to Mertz products.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")

• Interface with customers to understand their needs and expectations. This often includes concepts for products that aren't fully developed requiring the Product Manager to assist in refinement of the specifications.
• Based on customer requirements and designs for products, the Product Manager prepares customer product quotes, often using incomplete information requiring key assumptions to be made and documented.
• Lead customer QC audits.
• Coordinate with the customer and work with the Mertz design and production teams to establish product delivery schedules.
• Prepares, coordinates, and conducts manufacturing reviews to review drawings and the required production process with the manufacturing team.
• Prepares Bill of Material (BOM) for products and makes changes to existing BOMs to insure all purchased and manufactured parts are identified.
• Designs "routings" and "travelers" and input them into the ERP system. These are the steps through the shop and the associated machines/work cells a product must flow through to be produced.
• Communicate with the customer the need for design changes to improve and/or reduce the cost of the product.
• Establish or modify new manufactured part numbers as required.
• Maintain standard cost and labor hours for the production of parts for each operation in the production plant and monitor performance against standard.
• Request new part numbers for purchased parts as required for BOM's.
• Input new routings into the ERP system with accurate operation times and update as required to reflect best standard times.
• Review job costs and update BOM's and/or routings to insure accurate parts, operations, and standard costs.
• Interface regularly with various departments including: Design, Production, Accounting and Inventory.
• Maintain customer purchase orders using customer EDI systems and manage customer demand between their ordering systems, email, and Mertz systems.
• Arrange shipping for completed orders through truck lines, customer shipping departments, and other common carriers.
• Engage with production to monitor and escalate issues impacting production schedules to ensure customer delivery schedules are met, including assisting with expediting of parts shortages or other sources of delay.
• Serve as the SPOC to maintain customer satisfaction ensuring that any issues with quality, timeliness, or any customer concern are addressed quickly.
• Performs other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS

• Successfully passes background check, pre employment drug screening, an any pre employment aptitude and/or competency assessment(s) including pre employment Pulmonary Function Test (PFT.)
• Daily in-person, predictable attendance in Ponca City, OK.
• Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL

• U.S. High School Diploma or GED required.
• Have a minimum of five (5) years manufacturing experience in a steel product manufacturing environment or equivalent combinations of education and experience that provide the required knowledge, skills, and abilities.
• Must be proficient in the MS Office Suite: Outlook, Excel, Word, PowerPoint; Bluebeam Revu experience is a plus. Experience is not required but must have the aptitude to learn.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Significant knowledge of and experience in discrete manufacturing processes and equipment. Experience is preferred in a steel fabrication setting, ideally for mobile equipment in the Oil & Gas industry.
• Ability to read and understand design drawings and models and develop quotes from them as well as instruct others on steps required for manufacturing.
• Strong leadership skills with a commitment to excellence.
• Excellent speaking, writing and listening skills.
• Ability to work in a fast paced and high demand environment.
• Knowledge of ERP systems in Discrete Manufacturing; preferably with Made2Manage ERP.
• Strong analytical skills required to understand design and manufacturing concepts and turn those concepts into product quotes and manufacturing steps.
• Keen attention to details is required for the development of BOMs, routings, and quotes, as well as in the oversight of the manufacturing process.
• Proficient in Microsoft Office (Word, Excel), with emphasis on Excel as it is used heavily for BOMs, quotes, order analysis, and other functions.
• Ability to work under limited supervision to achieve customer satisfaction and timely delivery of products.
• Strong influence management skills are needed in working with design and production departments and in managing customer interactions.
• Lean Manufacturing experience is preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Daily required to walk, sit, climb, bend, reach and squat/kneel. Work environment includes exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather, including typical and atypical outdoor elements and extreme cold and hot weather temperatures. Given these conditions employees are required to wear company mandated and issued personal protective equipment (PPE) (long sleeve shirt/jeans, blasting hood, steel toe boots, safety glasses, ear protection, and blasting gloves) and must strictly adhere to all safety policies.


Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.

AAP/EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

Last Revised 03/2026.