Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
This is an office where culture isn’t just a buzzword - it’s a way of life. With a team of seven, Steven has built a close-knit environment where everyone genuinely enjoys working together, supports one another, and feels like part of the family.

After graduating from Ohio University, Steven walked into a State Farm office and quickly discovered a passion for the business that ultimately led him to becoming an Agent. Now, with 11 years of experience, he has built not just one, but two successful offices and continues to invest in creating a team where people can learn, grow, and thrive.

The team enjoys outings, friendly relationships, and spending time together outside of the office, creating a culture that is upbeat, welcoming, and easy to be part of. Steven believes strongly in giving his team the freedom to succeed with the tools to be self-sufficient. He’s looking for a self-motivated, self-starter, who is eager to learn, take ownership, and build something meaningful.

If you’re looking for a workplace where you can be yourself, build genuine relationships, learn from a supportive leader, and feel like you belong, this could be the State Farm family for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steven Saraniti - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.