HQ - Assistant Vice President, Operations

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Position Description

Position Title: Assistant VP, Operations

Reports To: EVP Mortgage Operations

Position Overview

The Assistant VP, Operations is a self-motivated professional with strong organizational, communication, leadership, and analytical skills. This position works closely with the EVP of Operations, operations team, and executive leadership to support daily operations, manage offshore staff, improve operational processes, and ensure compliance with investor, state, and agency requirements. The role is instrumental in driving operational efficiency, staff development, and quality assurance initiatives.

Key Responsibilities

• Lead the management, training, and development of offshore staff, as well as teams within the Appraisal and Quality Assurance departments.
• Collaborate with the operations management team to enhance, implement, and maintain operational policies and procedures.
• Assist the EVP of Operations with operational initiatives, special projects, and process improvement efforts.
• Monitor workflow efficiency and support process optimization across operational functions.
• Foster strong communication and collaboration across departments and with offshore vendor partners.
• Perform additional duties and responsibilities as assigned by management.

Education and Experience

• Minimum of 3-5 years of mortgage operations experience, including experience working with or managing offshore teams.
• Advanced proficiency in the Encompass Loan Origination System required.
• Bachelor's degree or equivalent work experience preferred.

Skills and Qualifications

• Ability to work independently while functioning effectively as part of a collaborative team environment.
• Strong organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Excellent attention to detail, research, and analytical skills.
• Demonstrated critical-thinking skills with the ability to respond effectively to time-sensitive business needs.
• Excellent written and verbal communication skills across all levels of the organization.
• Strong customer service orientation and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Willingness to attend training and learn updated procedures as required.
• Demonstrated initiative, sound judgment, self-motivation, and commitment to professional growth and increasing responsibility.

What's In It For Me:

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $4K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Rest and relax with Paid Time Off (increases with tenure)
• Protect yourself from identity theft or travel mishaps with our no-cost coverage
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet