Assistant Vice President, Digital Payment Operations

Overview

To manage and direct the Digital Payment Operation in the Savings & Membership department. Responsible for non-card payment operations, including ACH Originations & Disputes, Funds Services Disbursement and Funds Services Systems. Assist in leading functional areas and ensuring partnerships which support Navy Federal's goals and strategic objectives. Direct report to the SVP, Digital Payments.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Oversee functional managers to ensure quality and integrity of programs and services and adherence to applicable laws and regulations

• Manage partnerships and collaboration with key business partners to identify critical needs, devise solutions, and facilitate the attainment of operational objectives

• Direct functional managers to conduct periodic reviews of existing systems, products, and procedures

• Anticipate internal and/or external business challenges including regulatory; recommend process, product, or service enhancements

• Ensure the internal controls and procedures are being built in line with technical requirements, risk tolerance and group standards

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results

• Establish and monitor operational risks to ensure adequate controls are deployed and followed

• Serve as key advisor to SVP, Digital Payments and corporate executive management in determining operational infrastructure for the Digital Payments branch; including staffing and budget considerations

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Serve as strategic advisor to senior management

• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units

• Provide overall leadership to large organizational projects or programs

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Interact effectively with managers and/or executive management

• Stay abreast of and ensure compliance with applicable laws, regulations, and guidelines

• Stay informed of business environment, financial services, and associated trends to ensure competitive business conditions and newest developments are incorporated

• Perform supervisory/managerial responsibilities:

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct, and review performance appraisals

• Develop, mentor and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Other duties as assigned

Qualifications

• Experience in leading, planning, organizing, directing, and controlling a corporate level business operation

• Significant experience with change management processes that demonstrate skills in producing results and achieving objectives consistent with the strategic objectives of an organization

• Ability to develop strategies to address highly complex and sensitive business issues

• Ability to establish effective policies and procedures

• Significant experience working with all levels of staff, management, stakeholders, vendors

• Significant experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Significant experience managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience supervising and leading professional employees

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem-solving skills

• Advanced skill in results-oriented leadership in a challenging environment

• Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Bachelor's Degree in Business Administration, Business Management, Economics, Finance or related field or equivalent combination of education, training, and experience

Desired Qualifications

• Significant experience in the Financial Services Industry

• Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives

• Master's Degree in Business Administration, Business Management, Economics, Finance or related field or equivalent combination of education, training, and experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

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• Computerworld® Best Places to Work in IT 2026

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• 2025 PEOPLE® Companies That Care

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• Military Times 2025 Best for Vets Employers

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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page ( of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 30167