Application Support Analyst

Job Description As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Requirements Demonstrated knowledge of Networking/Infrastructure Experience with KDB or other non-SQL databases Experience supporting public/private cloud-based, Java, or e-commerce applications a plus AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate) Working knowledge of Grafana and Tableau is a plus Job Responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Monitors trading application stack and critical batch processing to ensure operational stability Engages regularly with business client services, infrastructure, and other stakeholders of supported applications Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance Manages the on-boarding of new businesses, clients, and applications to the team’s portfolio Supports on late night and weekend shifts on rotational basis Required Qualifications 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with Control M and Autosys Scheduler Experience developing and supporting applications built on Python, Java, or .NET framework Experience with relational databases and ability to write complex SQL queries Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post-mortems Preferred Qualifications Working knowledge of public cloud Demonstrated knowledge of Networking/Infrastructure Experience with KDB or other non-SQL databases Experience supporting public/private cloud-based, Java, or e-commerce applications a plus AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate) Working knowledge of Grafana and Tableau is a plus Benefits Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Houston, TX Job Function

TECHNOLOGY